Miriam Mohamed
Daytona Beach
Summary
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
AdventHealth Daytona Beach
Daytona Beach, FL
08.2023 - Current
- Managed patient scheduling and appointment reminders using electronic health record systems.
- Collaborated with physicians during patient examinations, guaranteeing thorough and accurate recording of medical histories.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Implemented office procedures that improved patient flow and reduced wait times.
- Administered patient care, including vital sign checks and medical history documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Surgical Scheduler
AdventHealth Altamonte Springs
Altamonte Springs, FL
07.2022 - 08.2023
- Coordinated surgical schedules for multiple physicians, optimizing patient flow and resource allocation.
- Managed patient appointment confirmations, reducing no-show rates through proactive communication strategies.
- Utilized electronic health record systems to maintain accurate and up-to-date patient information.
- Collaborated with medical staff to address scheduling conflicts, ensuring timely resolution of issues.
Medical Billing Coordinator
Advent Health Centra Care
Daytona Beach
10.2019 - 07.2022
- Processed medical claims using advanced billing software to ensure accurate submissions.
- Coordinated with insurance providers to resolve billing discrepancies and expedite payments.
- Monitored patient accounts for outstanding balances and initiated follow-up communications.
- Safeguarded sensitive patient data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
Call Center Representative
Costa Del Mar
Daytona Beach, FL
06.2015 - 09.2019
- Resolved customer inquiries and issues, ensuring timely and effective communication.
- Provided product knowledge to customers, enhancing overall satisfaction and loyalty.
- Managed multi-line phone systems, streamlining call handling processes for efficiency.
- Trained new representatives on protocols and system usage, fostering team development.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FLSkills
- Vital signs monitoring
- Specimens collection and processing
- Direct patient care
- Procedure assistance
- Healthcare industry
- HIPAA compliance
Certification
- CMAA - Certified Medical Administrative Assistant
- BLS- Certified Basic Life Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Elementary
Timeline
Medical Assistant/Receptionist
AdventHealth Daytona Beach
08.2023 - Current
Surgical Scheduler
AdventHealth Altamonte Springs
07.2022 - 08.2023
Medical Billing Coordinator
Advent Health Centra Care
10.2019 - 07.2022
Call Center Representative
Costa Del Mar
06.2015 - 09.2019
High School Diploma -
Seabreeze High School