Miriam Okezie
Carson
Summary
Customer service professional experienced in front desk support, keeping reception areas clean and organized, assisting with inquiries, and helping staff stay coordinated.
Overview
5
5
years of professional experience
Work History
Receptionist
Kingsley Manor
Santa Monica
04.2023 - 04.2026
- Answer phones, greet residents, visitors, and families with a warm, professional attitude.
- Maintain a clean and organized reception area for professionalism.
- Maintained a calm, organized, and welcoming front desk environment to promote positive first impressions.
- Assisted with check-ins, provided visitor direction, and addressed general questions about services and schedules to enhance guest experience.
- Manage front desk paperwork, schedule appointments, and relay messages between staff and residents.
- Coordinated with staff to ensure smooth daily operations at facility.
- Prepared welcome packages for new residents.
- Sorted and distributed mail to the correct departments and residents/ staff.
- Assisted with special projects assigned by management.
Customer Service Representative
Pizza Hut
Hawthorne
01.2021 - 06.2021
- Welcomed customers and took orders while providing information about menu items, pricing, and store hours to enhance customer experience.
- Prepared pizzas and menu items following company guidelines; packaged orders for takeout and delivery.
- Restocked food items, monitored inventory, and notified supervisors when supplies were low.
- Maintained clean work area and supported kitchen operations during busy hours, contributing to efficient service delivery.
Education
Bachelor of Arts - Economics
California State University, Northridge
18111 Nordhoff St, Northridge, CA 9133006-2025
Skills
- Customer service
- Front desk operations
- Appointment scheduling
- Reception area management
- Transaction accuracy
- Multitasking
- High-pressure environments
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Reliable
- Punctual
- Flexible schedule
- Quick learner
Languages
English
Affiliations
- Volunteer, Camino Healthcare- (January 2015- June 2018)
Timeline
Receptionist
Kingsley Manor
04.2023 - 04.2026
Customer Service Representative
Pizza Hut
01.2021 - 06.2021
Bachelor of Arts - Economics
California State University, Northridge