Miriam Ramos
Phoenix,AZ
Summary
CompTIA A+ Certified IT Professional with extensive customer service experience. Recognized for team-oriented leadership skills, collaboration, organization, and the ability to perform effectively under pressure. Well known for the ability to communicate and work well alongside others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Diabetes Prevention Program Physical Activity Instructor
Valley of the Sun YMCA
Phoenix, Arizona
10.2022 - Current
- Creating a healthier community for all families that are at risk of diabetes through group training, leading group exercise, stretching, nutrition classes, and families on the move events.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Attended meetings, training and activities to enhance skills and credentials.
- Evaluated performance of students and made provisions to meet learning needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
Membership Advisor
Valley of the Sun YMCA
Phoenix, AZ
05.2022 - Current
- Deliver customer service to all members, guest, and program participants
- Sell memberships to the diverse community by walk-ins, inbound/outbound phone calls, and emails
- Provide tours of the facility and information on membership perks
- Work along with low-income families to help provide a lower membership rate
- Greeted customers and provided excellent customer service.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Processed payments for memberships using a variety of payment methods.
- Created promotional materials to encourage membership sign-ups.
- Ensured all paperwork was completed accurately for new memberships.
- Responded promptly to member complaints or concerns in a professional manner.
- Participated in outreach activities within the local community to generate leads.
- Oversaw membership data system to keep information updated and complete.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Health Informatics Intern
Banner University Medical Center Phoenix
09.2022 - 03.2022
- Completed my practical hours shadowing a nursing informatics director for oncology
- Supervised how the informatics department lead, directed, planned, and controlled activities and functions of multidisciplinary project teams
- Overview the clinical informatics systems within the system-wide oncology specialty area
- Used project management methodologies to evaluate the cultural environment of stakeholders, identified problems, and collaborated on solutions that can be evaluated and measured by success
- Supported and developed implementation strategies for new services, upgrades, and technology enhancements
- Lead in the development, delivery, and enhancement of information systems designed to improve efficiency and service.
Data Manager
Promise Arizona PAZ
Phoenix, Arizona
07.2020 - 11.2020
- Created reports for a variety of field and non-field activities
- Analyzed and interpreted various forms of data to discover trends and community priorities
- Maintained voter, volunteer, and membership database
- Entered and updated data in various databases
- Kept records of volunteer/intern shifts and hours
- Participated in trainings
- Upkept strong leadership, motivational, and organizational skills
- Supported the organization and campaigns as needed.
- Developed and maintained data entry systems for tracking customer information.
- Maintained records of changes made to databases and updated relevant documents accordingly.
Intern
DK Advocates/ANB Services
Phoenix, Arizona
07.2016 - 08.2016
- Used digital scanning technology in order to complete document scanning and photo scanning
- Digital file management in order to convert into data and retrieve information.
- Supported various program activities, assisting with administrative tasks.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported senior staff members in the completion of complex projects within deadlines.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Proofread documents before submitting them for review.
- Organized information from multiple sources into accessible formats for easy retrieval.
Education
CompTIA A+ Certification - IT Support
Per Scholas
Phoenix, AZ01-2024
Master of Science - Health Care Informatics
Grand Canyon University
Phoenix, AZ05-2023
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ04-2020
Skills
- Medical terminology
- EMR/EHR
- Operations and Data
- Networking
- Customer Service Support
- Troubleshooting
- Software Installation
- Technical Support
- EClinicalWorks EHR Software
- ICD-10
- Epic Systems
- MEDITECH Software
- Microsoft Share Point
- Office 365
- MacOS/ Windows OS
- Team Leadership
- Data Analysis
- Linux Operating System
Certification
- Technical Support Fundamentals (pending)
- System Administration and IT Infrastructure Services (pending)
- Foundations of Cyber Security (pending)
- IT Security: Defense against the digital dark arts (pending)
- Google IT Support Fundamentals (pending)
- CompTIA A+ Certification (pending)
- IT Fundamentals Information Technology Essentials IT Support
- ASHI BLS, FA, O2
- Behavioral Health Group Training (Muscle Up)
- Physical Activity Instructor FDPP/ELSC
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Diabetes Prevention Program Physical Activity Instructor
Valley of the Sun YMCA
10.2022 - Current
Health Informatics Intern
Banner University Medical Center Phoenix
09.2022 - 03.2022
Membership Advisor
Valley of the Sun YMCA
05.2022 - Current
Data Manager
Promise Arizona PAZ
07.2020 - 11.2020
Intern
DK Advocates/ANB Services
07.2016 - 08.2016
CompTIA A+ Certification - IT Support
Per Scholas
Master of Science - Health Care Informatics
Grand Canyon University
Bachelor of Science - Health Care Administration
Grand Canyon University
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