Miriam Rodríguez Ramírez
Bellmead,TX
Summary
For the last 7 years or so working in previous jobs and current , I have had lots of experience in handling customer service . I do want to say it’s been one of my favorite experiences, since I do love helping people with their needs. Also the communication with team members to enforce a better customer service experience and consistently focused on achieving results through efficient and emphatic.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Shipleys Donuts
Waco, TX
05.2022 - Current
- Handling daily transactions
- Resolved customer complaints with empathy
- Handled customers needs
- Responded to customer requests for products and services
Sales Associate
Cuatro Caminos
Waco, TX
02.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
Salesperson
Nothing Bundt Cakes
Waco, TX
07.2015 - 02.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
La Vega High School
Bellmead, TX05.2008
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Scheduling
- Key holder experience
- Microsoft Excel
Languages
Spanish and English
Native or Bilingual
Timeline
Customer Service Representative
Shipleys Donuts
05.2022 - Current
Sales Associate
Cuatro Caminos
02.2022 - Current
Salesperson
Nothing Bundt Cakes
07.2015 - 02.2020
La Vega High School