Miriam Romo

North American Dental Group-Saint Petersburg Dental Center-Office Manager May 2024-Feb 2025

• Responsible for interviewing, hiring and on boarding new hires such as Dental Assistants and Hygienist
• Coordinate and oversee administrative duties to ensure efficient office operations
• Manage daily office operations, including scheduling, correspondence and record keeping, manage office budget, prepare reconciliation and daily deposits into office account
• Coordinate office activities, maintain office supplies, and ensure the office is organized and functional
• Provide administrative assistance to staff, including answering phone, responding to emails, text messages, and handling general inquiries
• Ensure adherence to healthcare regulations and HIPAA compliance

• Responsible for training incoming Front desk staff, Front office supervisors in person and via teams in sister clinics
• Perform various administrative clerical duties, assist in patient intake, schedule, cancel, confirm follow up appointments utilizing IKnowMed, G4 and Centricity, as EMR of preference
• Promote a positive working environment in accordance with our company mission, vision and values
• Conduct daily huddles, attend supervisor meetings to close any potential gaps in communication from front office staff to leadership

• Assist in surgical procedures, i.e surgical extraction of 3rd molars, extractions with immediate implant placement, implants, biopsy, bone grafts, membrane, sinus grafts
• Record medication being administered via IV sedation
• Maintain an open line of communication between office manager, doctor, and patients
• Provide patients with post operative instructions verbal and written
• Remove sutures
• Surgical tray set up-sterile technique
• TMJ follow ups with exercise instructions

• Provide chair side assistance with numerous Endodontic procedures such as RCT, Retreatment, Apical surgery, root amputation, bone graft, I&D

• Assist in surgical procedures, i.e osseous, frenectomy, gingival grafts, extractions with immediate implant placement, implants, biopsy, bone grafts, membrane, frenectomy
• Train 2nd assistant in setting up surgical room, post operative visits, periodontal charting, X-rays, procedures and protocol
• Place order for bone graft, membrane, and replenish supply in rooms
• Maintain an open line of communication between office manager, doctor, and patients
• Create and Present treatment plan to patients
• Provide patients with post operative instructions verbal and written
• Remove sutures
• Assist in final impressions for custom abutments
• Assist in delivery of custom abutment