Miriam Valdez
Community Choice Financial Inc.
SACRAMENTO,CA
16
years of professional experience
Dedicated customer service representative with extensive experience in problem resolution, data entry, and customer relations. Proven ability to manage transactions accurately and train staff effectively.
Work History
Customer Service Representative
15 Years 8 Months- Enter and update customer information accurately into the Point of Sale (POS) system.
- Maintained accurate records of customer interactions and transactions in compliance with regulatory standards.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service quality.
- Handle check cashing, money transfer, bill payment, and short-term financial services with accuracy.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Perform opening and closing procedures, maintain store security, and keep the interior and exterior clean.
- Manage, balance, and reconcile cash drawers and store vault
Education
High School Diploma
Skills
Bilingual (Spanish)
Customer service
Call center operations
Data management
Documentation accuracy
Compliance adherence
Client engagement
Problem resolution
Active listening
Critical thinking
Timeline
Customer Service Representative
Community Choice Financial Inc.
12.2005 - 08.2021Read More
South San Francisco High School
High School Diploma
Read More