Miriam V. Brown
North Chesterfield,VA
Summary
Professional with background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Vector Security, Inc.
10.2015 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Rep
Tommy Bahama
11.2013 - 01.2015
Sales Specialist
Victoria’s Secret
05.2010 - 11.2013
Designer, Customer Service Representative
The Home Depot
04.2004 - 05.2005
Marketing Communications Specialist
TESSCO Technologies, Inc.
02.1998 - 10.2003
Government and Public Relations, Environmental and Water Resources Coordinators
The American Society of Civil Engineers
02.1995 - 08.1997
Education
BS - English Literature
Towson University
Towson, MarylandSkills
- Communications and Public Affairs
- Marketing Communications
- Government and Public Relations
- Sales
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Building rapport
- Product and service solutions
Ongoing Education
- Certified All-Source Intelligence Professional Certificate, McAfee Institute, Expected 2/2025
- Google Digital Marketing & E-commerce Certificate, Expected 3/2025
Activities
- Grub Street Literary and Arts Magazine, Editorial Staff
- Journal of International Affairs, Assistant Copy Editor
- Developmental Writing and Writing for a Liberal Education, Teaching Assistant-Tutor
- Charles Village Parade Committee, Baltimore, MD
- Hearth House, Baltimore, MD
- U.N.I.C.E.F Benefit, Towson University, PR Coordinator
Timeline
Customer Service Representative
Vector Security, Inc.
10.2015 - 10.2024
Customer Service Rep
Tommy Bahama
11.2013 - 01.2015
Sales Specialist
Victoria’s Secret
05.2010 - 11.2013
Designer, Customer Service Representative
The Home Depot
04.2004 - 05.2005
Marketing Communications Specialist
TESSCO Technologies, Inc.
02.1998 - 10.2003
Government and Public Relations, Environmental and Water Resources Coordinators
The American Society of Civil Engineers
02.1995 - 08.1997
BS - English Literature
Towson University
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