Miriam Velazquez
Woodbridge,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Answering Inbound Calls
CVS Corporation
06.2022 - Current
- Diabetes members, Medicare, Outbound call 100 a day, Establish customer relationships and following up with customers, schedule appointments for the Transform diabetes program
- Followed up with customers about resolved issues to maintain high standards of customer service.
Insurance Agent
STATE FARM INSURANCE AGENTS OFFICE
09.2020 - 06.2022
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, billing clarification
- Use customer-focused, needs-based review process to educate customers about insurance options
- Work with agent to establish and meet marketing goals
- Develop leads, schedule appointments, identify customer
- Maintain strong work ethic with total commitment to success every day
- Answer inbound and outbound calls
- Maintained high standards of customer service by building relationships with clients.
Administrative Assistant/Receptionist
Precision Alliance
08.2019 - 09.2020
- Internship
- HR Administrative Assistant/Receptionist Task: Making phone calls, Recruited 30 people a day, Reviewed resumes, Made copies and ran paperwork, Answered emails, Hosted meeting with other admins
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant/Receptionist
Select Society Innovations
04.2018 - 08.2019
- HR Administrative Assistant/Receptionist Task: Making phone calls, Recruited 25 people a day, Reviewed resumes, Made copies and ran paperwork, Answered emails, Hosted meeting with other admins
PRODUTIVE ASSISTANT/CASHIER
TOWN CLEANERS
11.2017 - 05.2019
- At front desk welcomed guests, intake garments, process payment, sorted cash and credit card transaction receipts, answered phone calls, handled cash, scheduled seamstress appointments, and expert with cleaner's software
- Bagged and ticketed all incoming and finished garments.
CASHIER
A-1 Cleaners
06.2014 - 11.2017
- Greeted and assisted clients intaking garments, process payment, answers phone calls, managed cash, and expert with cleaner's software
- Started Part time and transitioned to full time.
Education
Associate in CRIMINAL JUSTICE -
NORTHERN VIRGINIA COMMUNITY COLLEGE
Woodbridge, VA05.2020
HIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
Woodbridge, VA06.2016
Skills
- Microsoft Office (11 year)
- Punctual
- Customer Service
- Team Member
- Administrative Experience
- English
- Microsoft Word
- Front Desk
- Recruiting
- Sales
- Organizational Skills
- Microsoft Excel
- Epic
- Bilingual (English & Spanish)
- Organized
- Clerical/Communication skills
- Call center
- CRM Software
- Application support
- Network diagnostics
- Technical Support
- Software Installation
- Performance Testing
- Remote
- Microsoft Outlook
- Call Center Operations
- Windows 10
Languages
Spanish
Full Professional
Timeline
Answering Inbound Calls
CVS Corporation
06.2022 - Current
Insurance Agent
STATE FARM INSURANCE AGENTS OFFICE
09.2020 - 06.2022
Administrative Assistant/Receptionist
Precision Alliance
08.2019 - 09.2020
Administrative Assistant/Receptionist
Select Society Innovations
04.2018 - 08.2019
PRODUTIVE ASSISTANT/CASHIER
TOWN CLEANERS
11.2017 - 05.2019
CASHIER
A-1 Cleaners
06.2014 - 11.2017
Associate in CRIMINAL JUSTICE -
NORTHERN VIRGINIA COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
WOODBRIDGE SENIOR HIGH SCHOOL
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