Miriam emilia Micha Ela
Houston
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at IHOP. Bilingual and proficient in POS operation, I excelled in enhancing guest engagement and fostering team collaboration. Recognized for cultivating relationships with regular customers, I consistently contributed to a positive dining experience.
Overview
1
1
year of professional experience
Work History
Server
IHOP
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Team Leader
Jack in the Box
02.2024 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate - Criminal Justice
American InterContinental University
Houston, TXSkills
- Strong work ethic
- Exceptional customer service
- Bilingual
- Cash handling
- Guest engagement
- Team collaboration
- POS operation
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Server
IHOP
09.2024 - Current
Team Leader
Jack in the Box
02.2024 - 08.2024
Associate - Criminal Justice
American InterContinental University
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