Miriam Moody
Licensed Insurance Agent
Macon,GA
Summary
Resourceful and client-focused insurance professional with a track record of tailoring policy coverage to individual client needs, demonstrated at Farmers Insurance. Leveraging critical thinking and exceptional interpersonal skills to enhance client satisfaction and retention, adept at policy management and customer relationship building. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Agent
Allstate Corp
10.2024 - 06.2025
- Developed and maintained strong client relationships to enhance customer retention.
- Conducted comprehensive needs assessments to tailor insurance solutions for clients.
- Streamlined sales processes, improving efficiency in policy enrollment procedures.
- Mentored junior agents, fostering skill development and enhancing team performance.
Licensed Insurance Agent
Farmers Insurance
08.2023 - Current
- Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.
- Processed payments for insurance policies, including premiums, renewals and cancellations.
- Performed regular reviews of existing accounts for renewal opportunities or changes in coverage requirements.
- Trained new agents on company procedures related to handling claims or processing payments.
- Obtained underwriting approval by completing application for coverage.
- Utilized problem solving skills to quickly resolve difficult customer issues.
Licensed Insurance Professional
TTEC
07.2021 - 08.2023
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
Licensed Insurance Representative
Concentrix
11.2020 - 07.2021
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Liability Claims Adjuster
Allstate Insurance
12.2019 - 09.2020
- Assist customers with claims by conducting interviews and inspecting property to provide settlements.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Completed required investigations on referred files within established timeframes.
- Recommended settlement offers and negotiated payment arrangements.
Account Executive
Financial Solutions
06.2019 - 11.2019
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Established and maintained good public relations and networking within community to develop business.
Utilization Management Representative
Anthem Blue Cross Blue Shield
07.2018 - 05.2019
- Provide authorization for inpatient admission, outpatient precertification, prior authorization and post-service requests.
- Responsible for the identification and data entry of referral request into the um system in accordance with the plan certificate.
- Develop and maintain positive customer relations by handling authorization requests promptly and accurately.
Sales Representative
Georgia State Auto Insurance
01.2018 - 07.2018
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Preload Supervisor
UPS
10.2014 - 12.2017
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Vehicle Mechanic
U.S. Air Force Active Duty
09.2008 - 09.2012
- Followed schedule guidelines for maintaining fleet of vehicles.
- Ordered parts to maintain inventory levels while decreasing wait times on repairs.
- Collaborated on repairs to complete and finish work orders on schedule.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Conducted test drives before and after repair services.
Education
Bachelor of Science - Business Management
American Intercontinental University
Skills
- Client Relationship Management
- Attention to Detail
- Analytical Thinking
- Interpersonal Skills
- Emotional intelligence
- Conflict Resolution
- Effective Communication
- Multitasking Capabilities
- Expertise in policy analysis
- Certified insurance professional
- Analysis of policy modifications
- Strong verbal and non-verbal communication
Certification
Property and casualty license
Quote
Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light not our darkness that most frightens us. We ask ourselves, who am I to be brilliant, gorgeous, talented and fabulous?
Actually, who are you not to be? You are a child of God....
Marianne Williamson
Timeline
Sales Agent
Allstate Corp
10.2024 - 06.2025
Licensed Insurance Agent
Farmers Insurance
08.2023 - Current
Licensed Insurance Professional
TTEC
07.2021 - 08.2023
Licensed Insurance Representative
Concentrix
11.2020 - 07.2021
Liability Claims Adjuster
Allstate Insurance
12.2019 - 09.2020
Account Executive
Financial Solutions
06.2019 - 11.2019
Utilization Management Representative
Anthem Blue Cross Blue Shield
07.2018 - 05.2019
Sales Representative
Georgia State Auto Insurance
01.2018 - 07.2018
Preload Supervisor
UPS
10.2014 - 12.2017
Vehicle Mechanic
U.S. Air Force Active Duty
09.2008 - 09.2012
Bachelor of Science - Business Management
American Intercontinental University