Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirian Saeteros

99-15 42nd Ave Corona,NY

Summary

Experienced Customer Service Representative fluent in English and Spanish with four years of experience. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, loyalty programs and store related questions. Responsible human resources assistant with strong knowledge of office administration. In-depth understanding of customer service, data entry and file management. Adept at building positive relationships with employees and customers.

Overview

4
4
years of professional experience

Work History

Guest Service/ Human Resources

Target
05.2023 - Current
  • Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
  • Assisted over 100 guests in downloading and setting up the Target Circle app, resulting in a 90% increase in app utilization among Target guests.
  • Utilized advanced software to digitize and categorize over 200 employee records improving accessibility for HR team members.
  • Conducted safety audits and inspections to identify and correct hazards in the workplace.

Guest Service

Target
04.2020 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.

Education

Certification - Phlebotomy Technician

Genesis Medical Training CENTER
Queens, NY
04.2024

High School Diploma -

Queens Technical High School
Long Island City
06.2020

Skills

  • Recordkeeping
  • Problem-Solving
  • Customer Relations
  • Fluent in Spanish writing and verbally
  • Critical Thinking
  • Data Collection
  • Microsoft Office Suite
  • Data entry experience

Timeline

Guest Service/ Human Resources

Target
05.2023 - Current

Guest Service

Target
04.2020 - 05.2023

Certification - Phlebotomy Technician

Genesis Medical Training CENTER

High School Diploma -

Queens Technical High School
Mirian Saeteros