Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Mirian Salazar

Yukon,OK

Summary

I would describe myself as being outgoing, enthusiastic, passionate about things that have interest in, focused, and always Trying to learn. Always look at difficult situations as chances to grow rather than something to be afraid of. Always try to make the best decisions in life that reflect the qualities of independence and courage on me, would also describe myself as an avid athlete and a good friend. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Welcome Coordinator

Oak Street Health
Oklahoma City, OK
03.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Receptionist

Northcare Health Services
OKLAHOMA, OK
07.2021 - 12.2021
  • Confirmed appointments, communicated with clients and updated client records
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Checked patient insurance, demographic and health history to keep information current.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Bilingual Victims Advocate

LA LUZ ORGANIZATION
Oklahoma City, Oklahoma
05.2020 - 08.2020
  • Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
  • Spearheaded awareness through public speaking to community and business groups.
  • Collected statistical data and updated documentation to maintain client records.
  • Attended interagency meetings and networked to create community partnerships.
  • Attended over 360 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Provided comprehensive assessment, goal setting, and service plans.

Customer service

RICKYS CAFE
Moore, Oklahoma
03.2018 - 05.2019
  • Processed orders, credits and tracked returns.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish -speaking customers.
  • Achieved sales targets regularly with solid promotional and cross-selling skills
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Some College (No Degree) - Aesthetician

ROSE STATE COLLEGE
Midwest City OKlAHOMA

Skills

  • Software Applications
  • HIPAA Regulations
  • Microsoft Excel
  • Administrative Support
  • Clerical Support
  • Office Equipment
  • Call Management
  • Regulatory and Statutory Compliance
  • Financial Records
  • Scheduling Appointments
  • Electronic Medical Records Management

Certification

Bilingual Victims Advocate

Additional Information

References

Jayra Camarena, Director of La Luz Org

405-508-6898 - jayra@laluzokc.org


Linda Ortega, Supervisor of La Luz Org

405-923-7475 - l.ortega@laluzokc.org


Amanda Rodriguez, Supervisor of Northcare

405-835-1699 - amanda.rodriguez@northcare.com


Josh Capps, current manager

405-203-7530

Timeline

Welcome Coordinator

Oak Street Health
03.2022 - Current

Receptionist

Northcare Health Services
07.2021 - 12.2021

Bilingual Victims Advocate

LA LUZ ORGANIZATION
05.2020 - 08.2020

Customer service

RICKYS CAFE
03.2018 - 05.2019

Some College (No Degree) - Aesthetician

ROSE STATE COLLEGE

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