Mirian Salazar
Edmond,OK
Summary
Dedicated Customer Service Representative with extensive experience in diverse customer-facing roles.
Demonstrated expertise in addressing customer inquiries, managing complaints, and ensuring client satisfaction,
paired with strong communication skills.
Overview
6
6
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
03.2022 - Current
- Welcomed patients and ensured their comfort while waiting for appointments or services
- Managed patient registration and gathered essential documentation for health records
- Coordinated with medical staff to streamline patient flow and reduce wait times
- Answered inquiries regarding services, insurance, and billing procedures
Receptionist
Northcare Health Services
07.2021 - 12.2021
- Answered and directed incoming calls, ensuring clear communication between patients and healthcare providers
- Scheduled appointments and maintained an organized and up-to-date appointment calendar
- Provided administrative support to medical professionals, including document preparation and data entry
- Welcomed visitors and patients, ensuring a friendly and professional environment
Bilingual Victims Advocate
La Luz Organization
05.2020 - 08.2020
- Provided support and assistance to victims in both English and [second language, e.g., Spanish]
- Guided victims through legal processes, ensuring their rights were protected and understood
- Collaborated with law enforcement and legal teams to provide comprehensive support
- Organized and participated in community outreach programs to raise awareness and educate the public about victim rights and resources
Customer service
Ricky's Cafe
05.2018 - 05.2019
- Managed customer inquiries and provided detailed information on cafe products and services
- Addressed and resolved customer complaints in a timely and effective manner
- Processed transactions and maintained accurate records of sales and customer interactions
- Collaborated with kitchen and service staff to ensure smooth order deliveries and customer satisfaction
Education
Some College (No Degree) - Business Administration
Rose State College
High School Diploma -
Moore High School
Oklahoma City 2019
Skills
- Microsoft Word
- Leadership
- Time management
- Conflict resolution
- Teamwork
- Communication
- Analytics
- Time Management
- Problem-Solving
- Conflict Resolution
Timeline
Welcome Coordinator
Oak Street Health
03.2022 - Current
Receptionist
Northcare Health Services
07.2021 - 12.2021
Bilingual Victims Advocate
La Luz Organization
05.2020 - 08.2020
Customer service
Ricky's Cafe
05.2018 - 05.2019
Some College (No Degree) - Business Administration
Rose State College
High School Diploma -
Moore High School