Miri Pagàn

• Provided high-quality patient support through phone, email, text, and in-person communication in a fast-paced healthcare environment
• Managed electronic medical records, ensuring accurate data entry, documentation, and compliance with HIPAA standards
• Verified insurance eligibility, benefits, and authorization for medical procedures
• Scheduled, confirmed, and coordinated patients appointments efficiently
• Organized and processed incoming medical documents, records requests, and authorizations
• Explained insurance coverage, benefits, and billing information in a clear and easy way to patients
• Handle invoices and payments with accuracy and attention to detail
• Assisted with onboarding and training of new team members, providing guidance on workflows and tasks

• Managed front-desk operations, supporting an average of 30+ patients daily
• Answered high-volume phone calls, scheduled appointments, and responded to patient inquiries
• Responsible for entering patient demographics and create medical charts accurately in EMR systems
• Verified insurance eligibility, benefits, copayments, and authorizations on a daily basis
• Assisted patients with billing questions and documentation requirements