Mirisa Reed
Walmart
Maricopa,AZ
14
years of professional experience
Results-driven Team Lead with a track record of optimizing operations and enhancing team performance. Expertise in conflict resolution and employee coaching ensures high standards of customer service and operational excellence.
Work History
Team Lead
2 Years 9 Months- Led team in optimizing inventory management processes to enhance efficiency.
- Trained and mentored new team members on operational best practices.
- Streamlined communication between departments, fostering collaboration and reducing errors.
- Implemented safety protocols, ensuring compliance with company standards and regulations.
- Oversaw daily operations, ensuring adherence to store policies and customer service excellence.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Office Assistant
6 Months- Managed scheduling and appointment bookings for clients, enhancing office efficiency.
- Coordinated communication between departments to streamline information flow.
- Developed and maintained filing systems, ensuring easy access to documents.
- Assisted in preparing reports and presentations for management review.
- Implemented process improvements that reduced administrative errors significantly.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Office Manager's Assistant
1 Year 5 Months- Coordinated scheduling for pest control services, optimizing technician availability and client appointments.
- Managed inventory of office supplies, ensuring timely replenishment and cost-effective purchasing.
- Implemented streamlined filing system, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports on service performance and customer feedback for management review.
- Facilitated communication between technicians and clients, addressing inquiries and resolving issues promptly.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Facilitated travel arrangements for executive staff members by booking transportation, accommodations, and managing trip itineraries efficiently.
- Prepared professional presentations using various software programs, effectively communicating key information to stakeholders.
- Assisted in the development of office policies and procedures to ensure consistency in daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Cashier
1 Year 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate cash drawer through diligent record-keeping and reconciliation.
- Trained new staff on store policies, procedures, and customer service standards.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to optimize checkout workflow and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Waitress
5 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Accurately processed orders using POS system, ensuring efficient service delivery.
- Trained new staff on menu items and operational procedures, fostering team productivity.
- Collaborated with kitchen staff to coordinate food preparation and timely delivery of meals.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cleaning Crew Member
6 Months- Maintained cleanliness and sanitation standards throughout gaming areas and restrooms.
- Operated commercial cleaning equipment to ensure efficient and thorough cleaning procedures.
- Collaborated with team members to develop effective cleaning schedules and routines.
- Trained new staff on safety protocols and operational best practices for cleaning tasks.
- Used environmentally-friendly cleaning products to promote sustainability initiatives at Harrah's Casino.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Emptied trashcans and transported waste to collection areas.
Waitress Supervisor
4 Years 1 Month- Supervised and coordinated daily operations of waitstaff, ensuring efficient service delivery.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored inventory levels and collaborated with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Resolved customer complaints promptly, maintaining high satisfaction levels among patrons.
- Scheduled shifts for waitstaff, optimizing team coverage during peak hours to enhance productivity.
- Conducted performance evaluations for staff, providing feedback to foster professional growth.
- Developed training materials to streamline onboarding processes for new hires in the restaurant environment.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Boosted customer satisfaction with quick and accurate order processing.
- Enhanced team efficiency by implementing streamlined table management system.
- Monitored dining area to ensure all guests received attentive service without delays.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Developed loyalty program that increased repeat visits from customers.
- Managed inventory effectively to prevent shortages and reduce waste.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
Bartender
5 Years- Crafted and served a diverse menu of cocktails and beverages, enhancing customer satisfaction.
- Trained junior bartenders in beverage preparation, service techniques, and safety protocols.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Collaborated with kitchen staff to create drink specials aligned with food offerings.
- Developed and implemented efficient bar workflows to improve service speed and accuracy.
- Monitored compliance with health regulations, ensuring a clean and safe work environment.
- Facilitated communication between front-of-house and back-of-house teams for seamless operations.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints effectively, maintaining high standards of service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma
- Honor Roll [Semester and Year]
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Workplace safety
Operations management
Employee evaluation
Diversity and inclusion
Relationship building
Timeline
Team Lead
Walmart
11.2023 - 08.2026Read More
Office Assistant
State Farm
04.2023 - 10.2023Read More
Office Manager's Assistant
Hunter Pest Control - Maricopa/phoenix Metro
11.2021 - 04.2023Read More
Cashier
Harbor Freight
09.2019 - 08.2021Read More
Waitress
IHOP
12.2018 - 05.2019Read More
Cleaning Crew Member
Harrah's Casino
05.2018 - 11.2018Read More
Waitress Supervisor
Chatterbox Tavern
02.2014 - 03.2018Read More
Bartender
Wing Slingers
02.2013 - 02.2018Read More
Morgan High School
High School Diploma
Read More