Mirisa Sprenger
Bondurant,IA
Summary
Detail-oriented and reliable professional with a diverse background in corrections, logistics, and customer service. Expertise in safety compliance, problem-solving, and effective communication fosters a secure and efficient environment, enhancing operational success.
Overview
1
1
Language
10
10
years of professional experience
Work History
Delivery Driver
Amazon
Ankeny, Iowa
05.2026 - Current
- Delivered packages to residential and commercial locations, ensuring prompt service.
- Managed delivery schedules to achieve on-time arrivals at destinations.
- Operated delivery vehicle while following traffic laws and safety regulations.
- Communicated with dispatchers to address delays or issues during routes, facilitating smooth operations.
- Used handheld devices for tracking deliveries and obtaining customer signatures.
- Inspected vehicle daily for maintenance needs and safety compliance.
- Maintained cleanliness and organization of delivery vehicle at all times.
Correctional Officer
Iowa Correctional Institution for Women
Mitchellville, Iowa
11.2025 - 05.2026
- Maintain safety and security within a correctional facility
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitor inmate movement and enforce facility rules and procedures
- Responded to emergencies, ensuring safety for staff and inmates alike.
- Respond to emergencies and support rehabilitation-focused operations
- Conduct searches, inspections, and incident documentation
- Supervised inmate activities and enforced institutional policies.
- Conducted regular inspections of facilities, identifying and addressing safety and security breaches to maintain a secure environment.
- Managed inmate behavior through conflict resolution and de-escalation techniques, fostering a safer environment for staff and inmates.
- Collaborated with staff on rehabilitation programs and inmate assessments.
- Conducted inspections of inmate cells to ensure safety and security. and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Delivery Associate
Amazon Delivery
Grimes, Iowa
09.2025 - 11.2025
- Delivered packages to customers' doorsteps with speed and accuracy. while following safety and delivery protocols
- Delivered excellent customer service during doorstep interactions, enhancing customer satisfaction
- Maintained accurate route logs and ensured compliance with package-handling standards to optimize delivery processes
- Conducted thorough inspections for accurate package handling and delivery, minimizing errors.
- Communicated with dispatchers to confirm delivery schedules and routes.
- Worked closely with team members to improve delivery efficiency. to streamline delivery processes and enhance efficiency.
- Utilized handheld devices for tracking deliveries and managing customer information.
Customer Service Representative
Black Hills Energy Corp.
07.2022 - 06.2025
- Resolved customer complaints using effective communication and problem-solving techniques, improving overall satisfaction.
- Assisted commercial and residential customers with billing and service inquiries
- Guided customers during emergencies such as gas leaks and power outages
- Processed service requests and account changes in customer management system to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Helped customers locate financial and community assistance programs
- Educated customers on energy-saving programs and assistance options, empowering informed decisions.
- Collaborated with team members to enhance customer service delivery standards.
- Utilized company resources to provide timely information on outages and service interruptions.
- Processed construction orders and start/stop/transfer service requests
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Applications Specialist
J.B. Hunt
03.2022 - 11.2022
- Analyzed user requirements to enhance application functionality and usability.
- Collaborated with teams to implement software solutions for operational efficiency.
- Resolved application issues promptly to maintain seamless user experience.
- Conducted user acceptance testing and system validation.
- Guided drivers through application process for driving positions, enhancing completion rates
- Managed onboarding tasks to ensure candidates were prepared for their roles. Managed tasks, including training videos and drug screenings, to prepare candidates effectively
- Verified candidate requirements to ensure readiness for first day of work. for their first day by verifying all requirements were met
Delivery Driver / Trainer
FedEx Ground
11.2022 - 07.2022
- Trained new drivers on routes, safety procedures, and delivery standards to ensure compliance and operational readiness
- Trained new delivery drivers on safety protocols and operational procedures.
- Conducted hands-on instruction for efficient package handling and delivery techniques.
- Developed training materials for driver onboarding and evaluation processes to enhance consistency and effectiveness
- Evaluated driver performance through ride-alongs and feedback sessions.
- Collaborated with management to identify training needs and improve delivery efficiency.
- Supported drivers by addressing questions and troubleshooting issues, fostering a collaborative and efficient work environment
- Delivered packages safely and efficiently while following DOT regulations
- Assisted with recruitment efforts by reviewing resumes, interviewing candidates, and making hiring recommendations.
Delivery Driver
FedEx Ground
08.2021 - 01.2022
- Delivered packages to residential and commercial locations, ensuring customer satisfaction.
- Managed delivery schedules to achieve timely arrivals, enhancing service reliability.
- Completed daily delivery routes while maintaining compliance with DOT requirements
- Operated delivery vehicle while following traffic laws and safety regulations.
- Transported and safely delivered items to prevent damage or loss.
- Inspected vehicle daily for maintenance needs and safety compliance.
- Interacted positively with customers during package drop-offs and pickups, fostering strong customer relationships.
- Communicated with dispatchers to report delays or issues during routes.
- Used handheld devices for tracking deliveries and obtaining customer signatures.
Jr. Fire Suppression Designer
Dunks Fire & Security
09.2019 - 12.2021
- Supported fire suppression system design, ensuring compliance with safety codes for businesses
- Contributed to fire prevention planning and developed compliance documentation for regulatory standards
- Assisted in selecting materials and equipment, aligning project specifications with safety and performance requirements.
- Coordinated with installation teams to ensure design accuracy on-site.
- Conducted site visits to assess project progress and compliance with designs.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Created product designs in alignment with specifications.
- Maintained organized design documentation for future reference and revisions.
- Developed visual presentations using design software to communicate design concepts effectively. of design concepts using software tools.
Tech Support IV
Walmart
02.2017 - 11.2019
- Delivered technical support to Walmart stores through system updates and reboots, ensuring operational continuity
- Managed sensitive information in a HIPAA-regulated environment, safeguarding compliance and data security
- Collaborated in a five-person team to identify and implement process improvements, enhancing overall service delivery
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Resolution Specialist
ManPower
01.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with special requests, effectively de-escalating calls to enhance satisfaction
- Documented customer concerns, facilitating resolution by routing to appropriate departments
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented case details accurately within internal tracking systems for future reference.
Education
High School Diploma -
Har-ber
Springdale, AR01-2013
Skills
- Delivery Documentation
- Safety Compliance
- Pre-trip and Post-trip inspections
- Customer Service and De-escalation
- Conflict Resolution
- Dispute resolution
- Technical Support
- Time Management
- Attention to detail
- Team Collaboration
- Collaborative teamwork
- Effective communication
- Written and Verbal Communication
- Communication skills
- Problem solving
- Time efficiency
- Advanced Microsoft Office
- Internet Applications
- Safety and Compliance
- Positive attitude
- Pre-trip and Post-trip inspections
- Delivery Documentation
- Safety Compliance
- Positive attitude
- DOT compliance
Languages
English
Professional
Timeline
Delivery Driver
Amazon
05.2026 - Current
Correctional Officer
Iowa Correctional Institution for Women
11.2025 - 05.2026
Delivery Associate
Amazon Delivery
09.2025 - 11.2025
Delivery Driver / Trainer
FedEx Ground
11.2022 - 07.2022
Customer Service Representative
Black Hills Energy Corp.
07.2022 - 06.2025
Applications Specialist
J.B. Hunt
03.2022 - 11.2022
Delivery Driver
FedEx Ground
08.2021 - 01.2022
Jr. Fire Suppression Designer
Dunks Fire & Security
09.2019 - 12.2021
Tech Support IV
Walmart
02.2017 - 11.2019
Resolution Specialist
ManPower
01.2017
High School Diploma -
Har-ber