Mirka Zapata
Patchogue
Summary
Strong experience in delivering impactful solutions that drive user engagement and operational efficiency. Strong focus on team collaboration and adaptability to changing projects. Known for reliability and results-oriented approach that consistently meets and exceeds project goals.
Overview
6
6
years of professional experience
Work History
Mobile Expert
Tmoblie
09.2024 - Current
- Top 20% performing mobile expert month over month in T-mobile metrics that include: total activations, customer experience surveys, and added monthly revenue
- Engaged with customers, captures leads, created a funnel system, gave out accurate quotes and followed up with customers in order to close out sales.
- Advocated for customer pain points resulting in high customer experience scores and reduced Churn for the company.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers with complex financial sales transaction by fitting customers needs with value propositions that benefited the customer while increasing revenue for the company.
- Fluent in interpreting digital metric tools such as power bi in order to see areas of opportunities and how to improve.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Sales Associate
Pandora Jewlery
08.2019 - 08.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Health Administration
St. Josephs University
Patchogue, NY09-2026
High School Diploma -
Bellport High School
Brookhaven, NY06-2023
Skills
- Bilingual (Spanish/English)
- Advanced in Microsoft suite
- Experience working with diverse groups of people
- Highly Adaptable
Timeline
Mobile Expert
Tmoblie
09.2024 - Current
Sales Associate
Pandora Jewlery
08.2019 - 08.2024
Bachelor of Science - Health Administration
St. Josephs University
High School Diploma -
Bellport High School
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