Summary
Overview
Work History
Education
Skills
Timeline
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Mirley Martinez Marcos

Pflugerville,TX

Summary

Current Dental Assistant Student transitioning from customer service to healthcare. Known for a calm, friendly demeanor and excellent communication skills with patients and staff alike.

Overview

6
6
years of professional experience

Work History

Dispatcher

Flooring Services S.W
Pflugerville, TX
06.2024 - Current
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Developed strategies for improving efficiency within the dispatch department.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Personal Assistant

Life Span Home Care
Austin, Texas
04.2019 - 04.2022
  • Provided personal support to the executive, including errand running and personal shopping.
  • Prepared records of client progress and services performed under care.
  • Completed basic administrative work and managed household accounts.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Transported clients to physician offices or on outings.

Supervisor of Operations

Nadine West
Austin
06.2019 - 04.2021
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Maintained accurate records for tracking progress and performance of team members.
  • Managed budgets associated with projects or initiatives within the department.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.

Education

High School Diploma -

Austin Can
Austin, Texas
06-2016

Skills

  • Customer service
  • Problem solving
  • Employee training
  • Performance monitoring
  • Customer relationship management
  • Data entry
  • Decision-making
  • Bilingual communication

Timeline

Dispatcher

Flooring Services S.W
06.2024 - Current

Supervisor of Operations

Nadine West
06.2019 - 04.2021

Personal Assistant

Life Span Home Care
04.2019 - 04.2022

High School Diploma -

Austin Can

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