Mirlinda Rraci
Cresskill,NJ
Summary
Motivated professional with a strong work ethic, and adaptability. Proven ability to build effective relationships with clients and colleagues, while delivering proactive administrative support. Detail-oriented team player, skilled in providing exceptional service, and quickly mastering new tasks. Organized and efficient, with relevant experience in office administration. Strong suits include scheduling, records management, communication skills and support for faculty needs.
Overview
28
28
years of professional experience
Work History
Secretary to the principal
Demarest School District
01.2021 - Current
- Answering and directing phone calls throughout the day within the school
- Communicating with parents on a daily basis
- Maintaining the principal's schedule
- Scheduling meetings and conferences
- Organized and distributed messages to ensure effective communication within the school
- Registering new students
- Greeting staff, students and guests
- Organizing documents and files
- Maintaining and ordering office supplies
- Assisting principal with budget orders
- Creating necessary documents for announcements and important dates
- Coordinated with substitute teachers to ensure class continuity
- Coordinated candidate interviews to evaluate qualifications and support hiring decisions
- Implemented administrative procedures to streamline office operations
Substitute Teacher
Demarest School District
12.2018 - 12.2020
- Substituted for teachers across multiple grades, reinforcing lesson continuity and fostering student engagement.
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Supervised students during classroom activities and transitions, ensuring safety and adherence to school policies.
- Delivered in-class and at-home assignments aligned with lesson plans to support student learning.
Paraprofessional
Demarest School District
12.2018 - 12.2020
- Provided targeted support to students individually or in small groups to enhance learning and address gaps
- Facilitated completion of classwork and homework assignments, promoting student understanding and engagement
- Adhere to accommodations in students' IEPs and 504 plans
- Monitored and ensured student safety and adherence to behavioral expectations in classrooms, playgrounds, and during field trips
- Enforce school rules and policies
- Attend staff meetings, professional development, and training sessions
Bookkeeper
Delvina Restaurant
Cresskill, New Jersey
07.2017 - 11.2018
- Classified, recorded, and summarized numerical and financial data to maintain accurate financial records using journals, ledgers, and accounting software.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Checked postings and documents for accuracy, ensuring correct entry, mathematical precision, and adherence to proper codes.
- Received, recorded, and banked cash, checks, and vouchers while ensuring compliance with federal, state, and company regulations.
- Organized and entered codes for documents following established company procedures.
- Accessed computerized financial information to answer general questions and inquiries about specific accounts.
- Match order forms with invoices, and record the necessary information.
- Perform personal bookkeeping services.
Bank Teller
Bank of New Jersey
Cliffside Park, New Jersey
02.2012 - 06.2013
- Executed teller transactions efficiently at the bank
- Assisted customers with inquiries and transactions to enhance satisfaction
- Followed bank regulations during opening and closing procedures
Hostess and Part-time Manager
Fino Restaurant
New York, New York
03.2002 - 02.2003
- Managed restaurant in owner's absence, maintained customer satisfaction and ensured employee accountability
- Handled customer complaints, resolving issues to enhance overall dining experience
- Executed accurate bookkeeping, supporting financial integrity and operational efficiency
Interpreter
United States Army
Louisiana, New York
09.2001 - 10.2001
- Performed translation from Albanian to English and vice versa for the United States Army
- Facilitated communication between military personnel and local civilians.
Customer Service Agent
Gracious Photoshop
New York, New York
06.2001 - 08.2001
- Assisted clients with product-related questions, concerns, sales, and orders, enhancing customer satisfaction and support
- Managed phone calls from clients and companies, including manufacturing firms and model agencies, ensuring clear communication and resolution of inquiries
- Conducted sales over phone and in store
- Scheduled tasks for printing department employees to ensure efficient workflow.
Hostess and Part-time Manager
Bistro Le Steak Restaurant
New York, New York
10.1999 - 04.2001
- Managed restaurant operations part-time
- Coordinated deliveries of food, beverages, and supplies with various companies to ensure timely availability
- Managed bookkeeping for daily and weekly financial transactions to maintain accurate records
- Conducted and confirmed reservations over the phone
Phone Operator
New York Job Agency
New York, New York
06.1999 - 08.1999
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted clients with job inquiries and provided relevant information promptly.
- Connected job-seeking clients with hiring companies, facilitating employment opportunities.
- Recorded detailed messages and ensured timely delivery to appropriate staff.
- Performed weekly clerical tasks, including sorting and filing, to maintain organized records.
Phone Operator
New York Job Agency
New York, New York
06.1998 - 08.1998
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted clients with job inquiries and provided relevant information promptly.
- Connected job-seeking clients with hiring companies, facilitating employment opportunities.
- Recorded detailed messages and ensured timely delivery to appropriate staff.
- Performed weekly clerical tasks, including sorting and filing, to maintain organized records.
Education
Master of Business Administration - Operations Management
American InterContinental University
Hoffman Estates, IllinoisBachelor of Business Administration - Management
American InterContinental University
Hoffman Estates, IllinoisAssociate of Arts - Business Administration - Human Resources
American InterContinental University
Hoffman Estates, IllinoisSkills
- Google Suite
- Genesis
- RealTime
- Microsoft
- Office management
- Scheduling meetings
- Communication protocols
- Data analysis
References
Available upon request
Timeline
Secretary to the principal
Demarest School District
01.2021 - Current
Substitute Teacher
Demarest School District
12.2018 - 12.2020
Paraprofessional
Demarest School District
12.2018 - 12.2020
Bookkeeper
Delvina Restaurant
07.2017 - 11.2018
Bank Teller
Bank of New Jersey
02.2012 - 06.2013
Hostess and Part-time Manager
Fino Restaurant
03.2002 - 02.2003
Interpreter
United States Army
09.2001 - 10.2001
Customer Service Agent
Gracious Photoshop
06.2001 - 08.2001
Hostess and Part-time Manager
Bistro Le Steak Restaurant
10.1999 - 04.2001
Phone Operator
New York Job Agency
06.1999 - 08.1999
Phone Operator
New York Job Agency
06.1998 - 08.1998
Master of Business Administration - Operations Management
American InterContinental University
Bachelor of Business Administration - Management
American InterContinental University
Associate of Arts - Business Administration - Human Resources
American InterContinental University