Mirna Cofino
Miami
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
Med Florida Medical Center
Miami Lakes
03.2025 - Current
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
Medical Assistant Student
González Medical Center
Hialeah
04.2024 - 06.2024
- Conducted phone triage with incoming calls from patients regarding their health concerns.
- Assisted in taking patient vital signs and medical history information.
- Ordered lab tests, x-rays, and other diagnostic studies as requested by a physician.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
- Organized medical records for filing and retrieval purposes.
- Answered phones promptly and professionally while providing excellent customer service.
- Assisted with minor surgical procedures such as suturing lacerations or removal of foreign bodies from skin or eyes.
- Maintained cleanliness of examination rooms between appointments.
- Administered injections, vaccinations, and medications as prescribed by a physician.
- Scheduled patient appointments using an electronic scheduling system.
- Obtained authorizations from insurance companies for certain treatments or services.
- Monitored expiration dates on medications stored at the facility.
- Collaborated with physicians to ensure accurate documentation of patient care activities.
Front Desk Receptionist
La Colonia Medical Center
North Miami
02.2023 - 09.2023
- Monitored visitor access control systems including issuing identification badges when necessary.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Updated and maintained office policies and procedures.
- Assisted with travel arrangements for staff and management.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained a clean and organized reception area to uphold company image.
Nursing Assistant
Hospital for Sick Children
Cuba
02.1999 - 07.2014
- Ensured that all equipment was functioning properly prior to use.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided emotional support to family members during difficult times.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Implemented fall prevention techniques as specified in plan of care.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Recorded patient conditions and vital signs before and after medical operations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
M.D. - Physician Assistant
Florida Internacional Training Institute
Doral, FL04-2024
Some College (No Degree) - Pediatric Nursing
College of Nursing
Cuba, ALSkills
- Vital sign monitoring
- Patient education
- Diagnostic testing
- Laboratory specimen preparation
- Electronic health records
- Medication administration
- Customer service
- Inventory management
- Insurance claims processing
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Professionalism
- Appointment reminders
- Documentation expert
- Medical terminologies
- Emergency response preparedness
- Infection control procedures
- Equipment sterilization
- Hospice care
- Clinical applications
- Patient care coordination
- Vital signs monitoring
- Clinical documentation
- Electrodes placement
- Diagnostic procedures
- Patient flow management
- Prioritizing stat orders
- EKG set up and monitoring
- Team management and supervision
- Electrocardiography (EKG)
- Patient-handling equipment
- Health screening coordination
- Medical terminology proficiency
- Patient relations
- Simple dressings
- Vital signs and examinations
- Maintaining confidentiality
- Patient assessments
- Suture removal
- Direct patient care
- Compassionate caregiver
- Patient triage
Languages
Spanish
Native/ Bilingual
English
Professional
Korean
Elementary
Certification
- MEDICAL ASSISTANT
- Prevention of Medical Error
- Basic Pharmacology
- Medical Front Desk Officer / Procedures EMR/EHR
- HIPPA Compliance
- Diagnóstic Imaging / EKG
- Infectius Disease Control and Universal Precautions
- Osha Standards
- HIV/AIDS Seminar / BLOOD BORNE PATHOGENS
- Medical Clinical Procedures
- Labs Procedures
BLS (American Heart Association)
CPR
DIY Emergency Medical Services
Voluntary
- Voluntary Work
- Home for abandoned children
References
References available upon request.
Timeline
Medical Assistant
Med Florida Medical Center
03.2025 - Current
Medical Assistant Student
González Medical Center
04.2024 - 06.2024
Front Desk Receptionist
La Colonia Medical Center
02.2023 - 09.2023
Nursing Assistant
Hospital for Sick Children
02.1999 - 07.2014
M.D. - Physician Assistant
Florida Internacional Training Institute
Some College (No Degree) - Pediatric Nursing
College of Nursing