Mirna Dawson
Homestead,FL
Summary
Savvy Senior Store Manager with 12 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
14
14
years of professional experience
Work History
Senior Store Manager
Zgallerie
08.2011 - 12.2023
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally. Improving google reviews from 1.9 to 4.2 within a year.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Created process to help company manage inventory across all retail stores. Lowering companies loss percentage.
- Assisting in 17 store opening with training sales team and store leaders.
- Performing yearly inventory and implement changes to help improve loss.
- Maintaining high levels of communication with corporate to maintain stock levels to support high A.O.V and U.P.T
Store Owner
Octobers Boutique
08.2009 - 10.2019
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Implemented loss prevention measures to minimize shrinkage and protect store assets from theft or damage.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
Education
Associate of Science - Nursing
Miami Dade
Miami, FLSkills
- Staff Management
- Store Maintenance
- Operations Oversight
- Inventory Control
- Staff Training
- Decision-Making
- Budget Management
- Performance Management
- Sales Forecasting
- Merchandise Planning
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Senior Store Manager
Zgallerie
08.2011 - 12.2023
Store Owner
Octobers Boutique
08.2009 - 10.2019
Associate of Science - Nursing
Miami Dade
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