Mirna Mtanious
Warren,USA
Summary
Motivated professional with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential.
Overview
10
10
years of professional experience
Work History
Server
Mr.Miguels
Clinton Township, MI
04.2024 - Current
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Developed knowledge of tequila, beer, signature cocktail selections, offering recommendations to enhance customer experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved guest complaints swiftly, turning potential issues into positive outcomes through effective problem-solving.
- Assisted in inventory management by tracking supplies and reporting low stock levels promptly.
Server
Morton's the Steakhouse
Troy, MI
04.2021 - 08.2024
- Provided exceptional customer service, ensuring guest satisfaction through prompt and friendly interactions.
- Managed multiple tables efficiently, maintaining a high level of attentiveness during peak hours.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to facilitate smooth communication and timely order delivery.
- Led a team during high-volume events, ensuring seamless execution of service plans and adherence to timelines.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Worked with banquet manager to coordinate event set up and schedule.
- Arranged linens and table settings according to seating plan and event theme.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Client Experience Coach
United Wholesale Mortgage
Pontiac, Mi
06.2020 - 01.2022
- Coordinated resources and schedules to meet targets and adhere to deadlines.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Managed employee performance through coaching and counseling.
- Improved employee skills, increased team value, and cultivated leadership potential.
- Reviewed activities regularly to identify opportunities for improvement.
- Created internal training programs to address competency gaps and organized programs to meet specific learning needs.
- Explained and translated complex concepts into simple content for easy comprehension before onboarding new staff.
- Cross trained in client outreach, processor assist, disclosures and client priority services.
Server
Rochester Mills Beer Co.
Rochester, Mi
08.2016 - 12.2019
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations.
- Used POS system to accurately input orders and process payments.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Restocked stations regularly to promote team productivity and meet customer needs.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing other services for customers.
- Monitored sales activities to ensure customers received satisfactory service and quality goods.
- Assisted new members with membership renewals and upgraded high-end membership products to existing members.
Education
Associate of Arts - Psychology
Macomb Community College
Warren, MI09.2012
Skills
- Staff development
- Plan projects and team building activities
- Customer relations
- New hire on-boarding
- Collaborate cross-functionally
- Develop employee knowledge
- Leadership training certification
- Team development
- Guest engagement
- Point of sale operation
Languages
Arabic
Native or Bilingual
Timeline
Server
Mr.Miguels
04.2024 - Current
Server
Morton's the Steakhouse
04.2021 - 08.2024
Client Experience Coach
United Wholesale Mortgage
06.2020 - 01.2022
Server
Rochester Mills Beer Co.
08.2016 - 12.2019
Associate of Arts - Psychology
Macomb Community College