Mirna L. Schmid

Results-driven Mortgage Processing Operations Manager with a proven track record of optimizing mortgage processes while ensuring strict compliance with regulatory standards. Experienced in leading high-performing teams to achieve operational excellence, with a focus on enhancing customer satisfaction and maintaining rigorous quality assurance. Expertise in developing and implementing streamlined workflows, optimizing resource allocation, and leveraging technology to drive efficiency and cost-effectiveness. Strong communicator and relationship builder, excelling in fast-paced environments, and fostering collaboration with stakeholders at all levels to deliver measurable business results.

• Consistently Exceeded Expectations: Outperformed management peers for 8 consecutive years across all three major metrics, consistently surpassing monthly corporate loan close forecasts for 10 years.
• Expert Product Knowledge: Achieved mastery of guidelines for Conventional, Jumbo, FHA, VA, Bond, USDA, and CRA products, ensuring comprehensive understanding and adherence.
• Leadership in Team Development: Authored team annual reviews and collaborated with senior management on merit raise decisions. Designed and launched a cross-functional training program to bridge knowledge gaps for new loan originators, focusing on operational understanding.
• Process Optimization: Provided expert file and procedure reviews to resolve complex loan applications, ensuring a seamless experience for both loan originators and mortgage processors.
• Efficiency Improvement: Managed team workflow through detailed analysis of company pipeline reports to meet goals. Successfully controlled rate lock expiration dates, significantly reducing company cost.
• Mentorship & Support: Mentored direct reports to enhance team productivity, consistently overcoming daily challenges. Provided after-hours support to the sales team, ensuring accurate loan locking through LP and DU.