Mirna Shaia
Sterling Heights,MI
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Home Depot
Sterling Heights, MI
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Paint Department Associate
Home Depot
Sterling Heights, MI
03.2022 - 09.2023
- Kept accurate records of sales data, inventory levels and customer information.
- Demonstrated proper techniques for painting and staining surfaces to customers.
- Received incoming shipments of paint, checked them against invoices, tagged items accordingly and moved them into designated storage areas.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Organized storage areas in order to maintain an efficient work environment.
- Mixed custom colors to match customer needs using a computerized color matching system.
Cashier
Home Depot
Sterling Heights, MI
03.2019 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Bachelor of Science - Human Resources Development
Walsh College of Accountancy And Business Administration
Troy, MI06-2026
Associate of Arts -
Macomb Community College
Warren, MI05-2024
Skills
- Problem-solving abilities
- Order Processing
- Microsoft Excel
- Customer Service
- Cross-Functional Teamwork
- Technical knowledge
Timeline
Customer Service Representative
Home Depot
03.2024 - Current
Paint Department Associate
Home Depot
03.2022 - 09.2023
Cashier
Home Depot
03.2019 - 08.2022
Bachelor of Science - Human Resources Development
Walsh College of Accountancy And Business Administration
Associate of Arts -
Macomb Community College
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