Mirna Velasquez
Operations Supervisor
Fort Worth,TX
Summary
Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
GXO Logistics
Fort Worth, TX
08.2023 - 09.2024
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Lead Ops
Walmart Fulfilment Center
Roanoke, TX
07.2021 - 08.2023
- Adequately worked safely and accurately, and ensuring the freight is order-filled in a timely manner
- Efficiently assign task to meet business needs while assisting the manager with day-to-day task
- Responsible for identifying proper order retrieval while meeting customer's needs
- Conducted regular training sessions on safety protocols, operational procedures, product knowledge., for team members across all departments.
CSD Lead
Walmart Distribution Center
Palestine, TX
10.2019 - 07.2021
- Developing and implementing strategies for improving customer service operations, including policies, procedures, technology initiatives and training plans.
- Assisting with hiring and onboarding new staff members, providing guidance on job roles and responsibilities as well as ongoing training activities.
- Monitoring team performance metrics to identify areas of improvement and devise corrective action plans accordingly.
Lead Registered Dental Assistant
Perla Dental
Fort Worth, TX
11.2018 - 10.2019
- Assisted a general DDS with restorative, endodontic, and prosthodontics work
- Took X-rays, intra oral camera, made impressions, and sterilized equipment etc
- Directed patient care and maintained clean environment
Order Filler
Walmart Distribution Center
Cleburne, TX
05.2016 - 11.2018
- Known for working safely and accurately, filling orders for distribution without mistake
- Efficiently sorted, arranged, and stacked product; guaranteed correct labeling, increasing productivity
- Responsible for identifying proper order retrieval while meeting customer's needs
Education
Bachelor of Business Administration - Business Administration and Management
Southern New Hampshire University
10-2026
High School Diploma -
Palestine High School
Palestine, TX05-2015
Skills
- Logistics Coordination
- Customer Relations
- Budget Administration
- Performance monitoring
- Staff Supervision
- Safety oversight
Languages
Spanish
Full Professional
References
- Maureen Findley | (336)202-3742 | GXO Logistics | Senior Director of Operations
- Kevin Fogle | (469)478-0571 | GXO Logistics | Operations Manager
- Jenny Harrison | (903)922-0696 | Personal Reference
Timeline
Operations Supervisor
GXO Logistics
08.2023 - 09.2024
Lead Ops
Walmart Fulfilment Center
07.2021 - 08.2023
CSD Lead
Walmart Distribution Center
10.2019 - 07.2021
Lead Registered Dental Assistant
Perla Dental
11.2018 - 10.2019
Order Filler
Walmart Distribution Center
05.2016 - 11.2018
Bachelor of Business Administration - Business Administration and Management
Southern New Hampshire University
High School Diploma -
Palestine High School
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