Mirnesa Williams
Carrollton,TX
Summary
Diligent and goal-oriented manager with over five years of progressive experience, responsible for improving efficiency and increasing departmental profits while managing the company's overall operations. Commended for being an expert in allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff. Result driven with good communication skills.
Overview
11
11
years of professional experience
Work History
FRONT END SUPERVISOR
COSTCO
WEST PLANO, TX
07.2022 - Current
- Assist in training all cashiers in front-end policies
- Actively manage workflow on front end
- Hire, onboard, train, performance manage staff
- Oversee total staff of 70+ team members
- Assist with getting ready and opening brand new stores in Texas
- Strategic planning and forecasting, compliance management in adherence to state and federal laws, FMLA, Workman Comp claims
- Team engagement survey - improved department engagement by 7% over LY
- Total sales increase of 18% to LY
BRAND MARKETING AMBASSADOR
BURN BOOT CAMP
FLOWER MOUND, TX
12.2021 - 07.2022
- Enhanced client experience through greeting, touring gym facility and proper enrollment with waivers/identification documents
- Facilitated day to day processes related to trial clients, contract sales and retail transactions 2
- Responsible for growing as a team to grow member base and utilize the promotion of additional revenue streams
- Ensured brand consistency through social media platforms at least twice a day
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
BAKERY MANAGER
COSTCO
LEWISVILLE, TX
01.2020 - 07.2022
- Managed the daily running of the bakery
- Managed labor budgets and drive sales goals while mitigating shortage and driving margins
- Oversaw $2M bakery business
- Created stable work schedules for staff members
- Hired and trained staff on selling tactics to drive member engagement
- Lowered attrition from 18% to 6% in the first 8 months of my role
- Improved YTD gross profit metrics to top 3 in the region
- Resolved customer complaints professionally and ensured a high-level satisfaction
BAKERY SUPERVISOR
COSTCO
NEW ORLEANS, LA
06.2016 - 01.2020
- Onboard and train 20+ seasonal team members
- Maintained and controlled inventory in the department
- Coordinated with manager to plan weekly production based on previous years' sales
- Increased sales and promotions initiatives by organizing product tastings and developing seasonal in store displays to generate additional customer purchases
- Elevated team culture within department
BAKER/CAKE DECORATOR
COSTCO
LUBBOCK, TX
10.2013 - 06.2016
- Hired as an experienced employee to open a new location
- Assisted with day-to-day tasks by intaking customer orders, tracking order progress and certifying that all orders were filled accurately and efficiently
- Kept records relating to deliveries, inventory, and production levels
- Worked in a fast-paced environment while meeting customer needs
Education
PRE NURSING -
SOUTH PLAINS COLLEGE
05.2013
PEDIATRICS -
MEDICAL HIGH SCHOOL
TUZLA, BOSNIA AND HERZEGOVINA12.2009
Skills
- Employee Engagement
- Team Building
- Communication Skills
- Project Management
- Mentoring & Leadership
- Data entry and analysis
- Staff Management
- Opening and closing procedures
Languages
- Bosnian, Native
- English, Fluent
- Spanish, Intermediate
- Italian, Basic
Timeline
FRONT END SUPERVISOR
COSTCO
07.2022 - Current
BRAND MARKETING AMBASSADOR
BURN BOOT CAMP
12.2021 - 07.2022
BAKERY MANAGER
COSTCO
01.2020 - 07.2022
BAKERY SUPERVISOR
COSTCO
06.2016 - 01.2020
BAKER/CAKE DECORATOR
COSTCO
10.2013 - 06.2016
PRE NURSING -
SOUTH PLAINS COLLEGE
PEDIATRICS -
MEDICAL HIGH SCHOOL