Mirtha Castaneda-Longoria
Summary
Seeking a job opportunity to effectively utilize my experience, skills, and education for mutual benefit. Particularly interested in a position with room for growth, challenges, and advancement opportunities.
Overview
19
19
years of professional experience
Work History
Human Resource Assistant Sr
City of Austin
12.2019 - Current
- Maintain accurate org charts of City of Austin departments, making them accessible by all employees
- Effectively apply adult learning principles to design and develop innovative, and engaging training content for yearly SSPR’s
- Maintain personnel files for the sworn, civilians and forensic department
- Assist managers with processing errors and questions
- Electronically file documents within employee personnel files
- Complete Verifications of Employment as needed
- Update process documentation as needed with Personal Information Requests and Open Records Requests
- Main point of contact during new hire onboarding and communicate to employees where to find HR related information
- Ensure all new employees are onboard correctly, sending new hire paperwork and ensuring its completion
- Highly engaged in the development, planning, scheduling, and delivery of training in the virtual new employee orientation
- Create the best possible new hire experience, by sending out welcome emails, delivering new hire and intern orientation, setting first day schedules and providing new hire resources to employees and managers
- Coordinate, supervise, and mentors’ youth participating in internships at the Austin Police Department (Employee Relations)
- Proactively lead the administration of the department’s awards and recognition program
- Main point of contact for Secondary Employment for forms, questions and updates
- Assist with the ordering of supplies
Office Specialist Senior
Travis County Correctional Complex
03.2018 - 11.2019
- Performs highly advanced clerical tasks
- Assist with managerial decisions and special projects
- Provides technical assistance, direction, and information to the public on department and Correctional Complex procedures
- Supervises the work of others when Office manager advises or unavailable
- I work in a team environment and communicate with staff and higher management effectively both orally and in writing
- I maintain confidential and sensitive information daily
- I create specifications, statements of work and work orders for supplies needed in the department
- I use CAPPS for time and leave processing
- I Answer and route phone calls to the appropriate staff
- Receive incoming mail and distribute accordingly
- Creates and maintains correctional complex files of contraband mail via paper log and data entry
- Open, sort, and distributes incoming mail and packages
- Comply with monthly reports and stats as requested by management via e-mail
- Coordinates and maintains supplies inventory bi-monthly
- Use personal computer and software programs in an office environment to extract, revise, or sort information from files, records, or databases
Court Clerk II
Travis County Courthouse
02.2017 - 04.2017
- Assisted and answered questions from the public in person, by phone or by email regarding the status, disposition, pending actions or other aspects of court cases
- Directed customers to the appropriate court clerk regarding their matter
- Explained policies and procedures to shareholders when needed
- Followed HIPPA policy for incoming mail and legal documents
- Served as liaison or point of contact with defendants, plaintiffs, families, judges, court personnel, attorneys, County, and District Attorney’s Office
- Responded to legal and administrative inquiries
- Assessed fees and fines, received payments, and performed as cashier for the office daily
- Conducted and reviewed legal documents submitted, including those electronically
- Initiated new cases and updates from the existing cases in the automated case management system
- I used systems such as Tiburon, CAPPS, SAP System and Outlook daily
Human Resources Assistant
BidView LLC
02.2014 - 12.2016
- Directed personnel, training, and company relations activities
- Advised CEO, managers, and technical team on organizational policy matters and recommended changes
- Provided administrative assistance with customer service to internal and external customers, records management, memos, and data entry
- Conduct orientations for oncoming team members and employees
- Served as a link between the CEO, management, and employees by handling questions, interpreting, and administrating contracts, and helping resolve work related problems to create a positive environment
- Helped CEO and founder create new compensation structure to improve employee morale and boost performance
- Responded to customer inquiries and grievances
- Used personal computer to prepare HR documents on word with complicated formatting (e.g., headers and footers) provided support with staffing, recruitment, and time processing
- Maintained database, sorted records, files, and assisted with announcements
Court Clerk Assistant III
Los Angeles Superior Court
06.2012 - 09.2013
- Supported administration with record managing, staff training, and maintaining legal documents
- I researched information for employees, customers, and administration
- I maintained confidential information on personnel daily
- Operate office equipment including, but not limited to multi-line phone with voicemail, accounting, register, scanner, fax, copier, printer, shredder, and laminator
- Perform a full range of support assignments
- Had yearly training to understand the Federal, State and Local regulations and laws pertaining to the L.A
- Superior Court
Court Clerk Assistant II
Los Angeles Superior Court
10.2011 - 06.2012
- I conducted data entry such as warrants, general information, court dates and court notes into the computer system daily
- Processed all documents for the children to be approved for psychotropic medications
- Recorded logs on excel for all names and dates involved with receiving medication
- I maintained confidential information on personnel
- I maintained knowledge of all County policies, procedures, and terminology within the Judicial System
- Use personal computer to prepare documents with complicated formatting (e.g., headers and footers) Include: proofread, check spelling and punctuation errors
- Receive, process petitions, indictments, affidavits, and complaints
- Conducted reviews of legal documents submitted, including those electronically
- Initiated new cases and updated the status of existing cases
- Participated in yearly training to understand the Federal, State and Local regulations and laws pertaining to the L.A
- Superior Court
Court Clerk Assistant I
Los Angeles Superior Court
05.2007 - 10.2011
- Worked independently with little direction and supervision
- Distributed forms related to the case for customers
- I provided customer service for parents of juveniles, District Attorney, Public Defender, Sheriffs, and Judges
- I maintained confidential data and information of all documents, staffing and security
- I had knowledge of County policies, procedures, and terminology with the Judicial System
- Trained staff when a new employee was hired
- Assisted with payroll and leave
- Clerical duties included, but not limited to photocopy, distribute mail, composing correspondence and legal documents
Senior Clerk
Los Angeles State Prison
03.2006 - 05.2007
- Worked in the Receiving and Releasing Department under minimal supervision
- Corresponded to the inmate grievances
- I performed duties effectively with many demands and with constant interruptions
- Responded to the grievances from the inmates in a business letter format to include correct grammar and punctuation
- Provided office automation support
- Used personal computer to prepare documents with complicated formatting (e.g., headers and footers)
- Trained in the Federal, State and Local regulations and laws pertaining to the L.A
- State Prison
- Clerical duties included, but not limited to composing correspondence and legal documents, mailing, faxing, and scanning documents
- Received and directed telephone calls to the appropriate department or officer
- Use personal computer and software programs in an office environment to extract, revise, or sort information from files, records, or databases
- Train other staff as required
- I reviewed and confirmed records by double-checking and then checking it again before entering the database
Education
Bachelor’s Degree - Human Resource Management
American Military University
10.2024
Associate of Arts -
University of Phoenix
01.2016
Skills
- PowerPoint, MS Word, MS Outlook, Excel
- HR policies
- Personnel records maintenance
- Report generation
- Employee onboarding
- Mail handling
- New hire orientation
- Microsoft office and docusign
- Interviewing techniques
- Human resources support
- Scheduling
- Staff education and training
Timeline
Human Resource Assistant Sr
City of Austin
12.2019 - Current
Office Specialist Senior
Travis County Correctional Complex
03.2018 - 11.2019
Court Clerk II
Travis County Courthouse
02.2017 - 04.2017
Human Resources Assistant
BidView LLC
02.2014 - 12.2016
Court Clerk Assistant III
Los Angeles Superior Court
06.2012 - 09.2013
Court Clerk Assistant II
Los Angeles Superior Court
10.2011 - 06.2012
Court Clerk Assistant I
Los Angeles Superior Court
05.2007 - 10.2011
Senior Clerk
Los Angeles State Prison
03.2006 - 05.2007
Bachelor’s Degree - Human Resource Management
American Military University
Associate of Arts -
University of Phoenix
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