Mirtha Pruitt
El Paso,USA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Tenet Health
10.2022 - Current
- Managed scheduling and calendar coordination for Plant Operations Director, Supervisor, and Safety Officer, ensuring efficient time management.
- Streamlined office operations by implementing effective filing and documentation systems.
- Facilitated communication between departments to enhance workflow and project collaboration.
- Developed training materials for new staff, promoting consistency in administrative procedures.
- Maintained office supplies inventory, negotiating with vendors to secure favorable pricing and terms.
- Provided comprehensive support during departmental meetings, preparing agendas and minutes for distribution.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided vendors with Purchase Orders, follow through making sure our vendors received payment.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
PBX Operator
Tenet Health
08.2021 - 10.2022
- Operated multi-line telephone systems, directing calls efficiently to relevant departments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate call logs and documentation for record-keeping purposes.
- Coordinated communication between internal teams and external stakeholders effectively.
- Trained new staff on PBX system functionalities and operational protocols.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Operator
Soho
03.2016 - 08.2021
- Answered calls for doctors patients after hours
- Relay messages from patients to doctors and hospital to doctors
- Answered calls from tenants to maintenance and delivered messages in a timely manner
Customer Service Representative
Spectrum
06.2019 - 07.2021
- Take tech support for cable, internet and home phone
- Fix all issues with their services
- Answer questions about customer services
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Assisted in training new staff on company policies and customer service protocols.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica
10.2018 - 04.2020
- Answered AT&T customer calls regarding their cell service
- Troubleshoot any technical issues with devices
- Answer any questions about billing
Education
High School -
Santa Teresa High School
05.1998
Skills
- Over 20 yrs of Customer Service Experience
- Microsoft Excel
- Microsoft outlook
- Customer relations
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Excel spreadsheets
- Data entry
- Office administration
- Invoice processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Tenet Health
10.2022 - Current
PBX Operator
Tenet Health
08.2021 - 10.2022
Customer Service Representative
Spectrum
06.2019 - 07.2021
Customer Service Representative
Alorica
10.2018 - 04.2020
Operator
Soho
03.2016 - 08.2021
High School -
Santa Teresa High School
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