Mirvelyn McClay
Everett,WA
Summary
Hardworking and reliable employee on going above and beyond to support team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as professional.
Overview
11
11
years of professional experience
Work History
Assistant Counter Manager
Macys Department Store
06.2022 - 02.2024
- Supervised daily operations, ensuring optimal customer service and sales performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed visual merchandising strategies to enhance store presentation and customer engagement.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with management to implement promotional events, boosting store visibility.
- Managed cash handling procedures, ensuring accuracy in transactions and reconciliation processes.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Contributed to the development of marketing strategies that attracted new customers while retaining existing ones.
- Provided exceptional customer service, resulting in repeat business and positive feedback from clients.
- Developed loyal clientele through personalized consultations and expert product recommendations.
- Facilitated staff training sessions for new hires, ensuring consistency in knowledge and skills among all team members.
- Maintained a visually appealing counter, ensuring cleanliness and proper product presentation.
- Coordinated with vendors to ensure timely delivery of orders while maintaining accurate records of purchases and invoices.
- Established strong relationships with brand representatives, keeping up-to-date on new products launches, promotions, and merchandising guidelines.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Operated cash register to accurately complete customer financial transactions.
Prestige Beauty Advisor
ULTA
06.2020 - 05.2022
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services.
- Set standard for team through passion and eagerness to assist clients and by promoting welcoming environment on sales floor.
- Demonstrated products and advised customers on optimal choices and techniques to close sales and exceed daily targets.
- Prepared and managed in-store events to bring in potential customers, build interest, and increase department sales.
- Collaborated with sales team members and counter managers to detect and capitalize on business development opportunities and increase team revenue.
- Processed paperwork for new sales, damaged or defective items, and general customer returns.
- Met or exceeded monthly sales goals through individual and team sales.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Quickly connected with each customer to offer assistance and promote products.
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Maintained revenue by attracting customers with attractive sales displays.
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base.
- Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers.
Sanitation Technician
NORTHWEST CLEANING SERVICES
11.2017 - 03.2019
- Dusted and wiped light fixtures, windowsills, and baseboards.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Developed and actualized time-savers that decreased average cleaning while upholding established quality guidelines.
- Worked with member housekeeping team, with personal and team accountability for cleaning rooms daily, including conference facilities and public access areas.
- Cleaned all assigned rooms per hospitality standards and guidelines.
Makeup Artist
Freelance Makeup Artist
01.2015 - 02.2017
- Met or exceeded client expectations by creating desired looks for occasions such as weddings, formals, fashion shows, and movie premieres.
- Covered scars, tattoos, rosacea, vitiligo, and acne with expert makeup application.
- Kept work stations clean and sanitized tools such as scissors and combs.
- Kept the work station clean, neat and presentable with regularly sanitized tools.
- Scheduled client appointments.
- Made sure that clients are always satisfied with my work.
Computer Operator
Pretty thine Internet Café
12.2012 - 08.2015
- Monitored use of computers and assigned stations for optimal use of available resources.
- Handled user issues with personal computers, servers, and specific applications.
- Managed everything from network access to printing issues and file management problems.
- Kept the files and logs updated with current information such as operating times, problems and actions taken.
- Continuously checked the system for problems, quickly identifying and addressing equipment and performance issues.
Education
Associate Level - Architecture
Nueva Ecija University of Science and Technology
Sumacab, Cabanatuan City, Nueva Ecija, PhilippinesSkills
- Organizational proficiency
- Ability to multitask
- Relationship building with customers
- Creative problem-solving
- Networking and connections
- Collaborative efforts in teams
- Training programs delivery
- Team synergy and cooperation
- Consultation on beauty routines
- Sales coordination management
- Strategies for customer engagement
- Service excellence in customer support
- Research skills and methodologies
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Additional Information
If you hire me ,I do my best to get my job done properly.Plus I’m also a baker on the side.I bring fresh baked goods ones in awhile ✨
Timeline
Assistant Counter Manager
Macys Department Store
06.2022 - 02.2024
Prestige Beauty Advisor
ULTA
06.2020 - 05.2022
Sanitation Technician
NORTHWEST CLEANING SERVICES
11.2017 - 03.2019
Makeup Artist
Freelance Makeup Artist
01.2015 - 02.2017
Computer Operator
Pretty thine Internet Café
12.2012 - 08.2015
Associate Level - Architecture
Nueva Ecija University of Science and Technology