Mirvet Fayad
Clovis,CA
Summary
. Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals. with a solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service.
Also; Professional with significant experience in customer service and rental operations. Demonstrates strong skills in managing vehicle returns, ensuring smooth processes, and maintaining high standards of service. Known for effective team collaboration, reliability, and adaptability to changing requirements. Possesses excellent communication, problem-solving abilities, and focus on achieving results.
Overview
20
20
years of professional experience
Work History
Walmart
01.2022 - 09.2025
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Maintained inventory levels through regular stock assessments and replenishment actions.
- Resolved customer complaints effectively, improving satisfaction and retention rates.
- Trained new associates on customer service protocols and store policies, fostering team development.
Customer Service Associate
Target Store
08.2017 - 01.2022
- Assisted customers with product inquiries, enhancing overall shopping experience.and accurately input orders into electronic systems.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Managed cash drawer, ensuring balanced transactions and adherence to cash handling policies.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Customer Services
Budget Rent A Car System Inc.
05.2005 - 08.2007
- Executed return processing with a focus on compliance to company policies and guidelines.
- Addressed customer inquiries regarding returns, enhancing relationship-building and satisfaction levels.
- Streamlined vehicle preparation process for rentals by effectively collaborating with detail team members to ensure prompt cleaning of returned cars.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
Associate of Arts - Undergraduate
Collage of Alameda
Alameda, CA05-2020
Skills
- Credit card transaction management
- Customer interaction
- Project coordination skills
- Customer relations
- Team collaboration
- Problem-solving
- Sales expertise in retail
- Shipping and receiving understanding
- Customer service
- Call center experience
- Computer skills
- Display setup
- Inventory restocking
- Rental transactions
- Reservation management
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Walmart
01.2022 - 09.2025
Customer Service Associate
Target Store
08.2017 - 01.2022
Customer Services
Budget Rent A Car System Inc.
05.2005 - 08.2007
Associate of Arts - Undergraduate
Collage of Alameda
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.