Samantha Leynes
Troy,TN
Overview
30
30
years of professional experience
Work History
Front Desk Agent
Housercreek Hospitality
Union City, TN
02.2025 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Counted and balanced registers.
- Developed schedules for associates based on needs of the business.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Answered phones, responded to inquiries, and took messages.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Executive Assistant
Tolley & Lowe Inc.
Milan , TN
05.2017 - 11.2022
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Executed special objectives and projects in response to executive team and board member requests.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Answered telephone calls from customers or clients providing assistance where necessary.
Cashier
Walmart
Milan , TN
06.2015 - 10.2017
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Transportation Driver
NWTHRA
Martin, TN
08.2007 - 04.2011
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Maintained accurate records of all transports completed including start times, destinations reached and miles traveled.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Operated various types of ambulatory vehicles including vans, buses and gurneys.
Janitorial Assistant
Bradford Special School
Bradford, TN
02.2007 - 12.2010
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Stripped, sealed and polished floors.
- Monitored building security and safety by locking doors or avoiding hazards.
Private Accountant Assistant
Anita Thurman
Bradford , TN
01.2005 - 02.2007
- Managed daily bookkeeping tasks, including journal entries and ledger maintenance.
- Checked postings and documents for correctness, accuracy and proper coding.
- Performed clerical duties such as data entry into computer systems, scanning documents, filing paperwork.
- Maintained confidentiality of financial information and employee records.
- Prepared journal entries to record various business activities such as sales revenue, expenses.
- Assisted in month-end and year-end closing processes.
Cashier
What’s The Flick
Bradford, TN
03.1999 - 10.2004
- Answered customer questions and provided store information.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer complaints professionally in accordance with company policy.
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
Well Driller
Reynolds Well Drilling
Idlewild, TN
03.1996 - 02.1999
- Supervised employee productivity and overall drilling procedures.
- Cleaned work area after completion of each job.
- Planned daily activities based upon established schedules and customer requests.
- Monitored gauges and made adjustments to drilling machinery to maintain proper operation.
- Maintained adequate quantities of supplies and spare parts for drilling operations.
- Loaded supplies onto trucks prior to departure from shop or yard.
- Received instructions from supervisors regarding assigned tasks.
Education
GED -
Dyersburg State
Dyersburg, TN04-1998
Skills
- Banking reconciliation and bookkeeping practices
- Payroll administration processes
- Invoice processing with journal entries
- Daily cash flow reporting
- Inventory control oversight
- Strong communication skills
- Exceptional customer service delivery
- Credit card transaction management
- Point-of-sale transaction handling
- Problem-solving abilities
- Teamwork collaboration skills
- Front desk management expertise
- Hospitality industry knowledge
References
References available upon request.
Timeline
Front Desk Agent
Housercreek Hospitality
02.2025 - Current
Executive Assistant
Tolley & Lowe Inc.
05.2017 - 11.2022
Cashier
Walmart
06.2015 - 10.2017
Transportation Driver
NWTHRA
08.2007 - 04.2011
Janitorial Assistant
Bradford Special School
02.2007 - 12.2010
Private Accountant Assistant
Anita Thurman
01.2005 - 02.2007
Cashier
What’s The Flick
03.1999 - 10.2004
Well Driller
Reynolds Well Drilling
03.1996 - 02.1999
GED -
Dyersburg State