Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mirza Medar

Rochester,MN

Summary

Proven Customer Service Specialist, adept in problem-solving and critical thinking, significantly enhanced customer loyalty at Charter Communications, Spectrum. Skilled in payment processing and technical support, consistently maintained professionalism under pressure, resolving conflicts with empathy and efficiency. Demonstrates exceptional computer proficiency and a professional telephone demeanor, excelling in high-stress environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
Rochester, MN
03.2015 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Cashier

HyVee Foods
Rochester, MN
03.2013 - 03.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor's - Computer Science

Southern New Hampshire University
Hooksett, NH
06.2028

High School Diploma -

John Marshall High School
Rochester, MN
06.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Scheduling
  • Technical Support
  • Account Management
  • Data Entry

Languages

Bosnian
Native or Bilingual

Timeline

Customer Service Representative

Charter Communications, Spectrum
03.2015 - Current

Customer Service Cashier

HyVee Foods
03.2013 - 03.2015

Bachelor's - Computer Science

Southern New Hampshire University

High School Diploma -

John Marshall High School
Mirza Medar