Mirzada Selmic
Glendale,AZ
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal
08.2011 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Investigated suspicious activities and persons to maintain security of premises.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
Support Manager
Walmart
02.2006 - 06.2011
- Implemented performance metrics, resulting in continuous improvement of the support team''s capabilities.
- Launched quality assurance practices for each phase of development
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed daily operations to ensure smooth functioning of the support department.
- Prepared employee schedules for maximum coverage during key hours.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BSN - Nursing
Arizona College of Nursing
Phoenix, AZ08.2025
Associate of Arts - Arts
Glendale Community College
Glendale12.2022
Skills
Team Player
Complex Problem-Solving
Coaching and Mentoring
Government security clearance
Honest and Dependable
Active Listening
Fluent in [Bosnian]
Languages
Croatian
Professional Working
Timeline
Security Officer
Allied Universal
08.2011 - Current
Support Manager
Walmart
02.2006 - 06.2011
BSN - Nursing
Arizona College of Nursing
Associate of Arts - Arts
Glendale Community College