Misaiga Fajardo
Hialeah
Summary
Dynamic hospitality professional with a proven track record at Holiday Inn Express Hotel, excelling in staff management and customer service. Successfully trained and mentored teams, enhancing service quality and operational efficiency. Recognized for implementing process improvements that elevated guest satisfaction ratings and fostered an inclusive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Holiday Inn Express Hotel
Hialeah, FL
12.2020 - 12.2025
- Supervised daily operations, ensuring adherence to hospitality standards and guest satisfaction.
- Trained and mentored staff on service protocols and best practices.
- Implemented process improvements to enhance operational efficiency and guest experience.
- Oversaw scheduling and staffing, optimizing workforce allocation for peak periods.
- Coordinated with maintenance teams to ensure facility readiness and safety compliance.
- Monitored inventory levels, managing supplies to prevent shortages and reduce waste.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
HHA CERTIFIED - Home Health
Heritage Educational Services
Miami, FL12-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- HHA Training
- OSHA Training
- BLS Training
- Communication with Cognitively Impaired Clients
- Fall Prevention
- Domestic Violence
- Patients Rights
Timeline
Supervisor
Holiday Inn Express Hotel
12.2020 - 12.2025
HHA CERTIFIED - Home Health
Heritage Educational Services