Gwendolyn Follis
Willis,TX
Summary
Dynamic Shift Leader at Lions Choice with a proven track record in conflict resolution and staff training. Expert in inventory management and customer satisfaction, consistently achieving high ratings. Skilled in baking and decorating, bringing creativity and excellence to every task. Committed to fostering a positive team environment and enhancing customer experiences.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Leader
Lions Choice
11.2023 - 08.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Curbside Shopper
H-E-B Grocery
10.2020 - 03.2022
- Helped customers locate products
- Placed completed orders
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Willis High School
Willis, TXSkills
- Conflict resolution
- Staff education and training
- Baking
- Decorating skills
- Excellent communication skills
- Child development expertise
Timeline
Shift Leader
Lions Choice
11.2023 - 08.2024
Curbside Shopper
H-E-B Grocery
10.2020 - 03.2022
High School Diploma -
Willis High School