Mishal Iqbal
Lexington Park,United States
Summary
Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Overview
4
4
years of professional experience
Work History
Phlebotomist
MedStar Shah Medical Group
Leonardtown , MD
2023.07 - Current
- Performed venipuncture and capillary draws up to 20-25 patients per day, ensuring minimal discomfort and high accuracy.
- Collected, labeled, and processed blood specimens following strict protocols to maintain specimen integrity.
- Maintained detailed records of patient interactions, specimen collections, and laboratory results.
- Assisted with training new phlebotomists and provided guidance on best practices and safety protocols.
- Monitored inventory and restocked phlebotomy supplies to ensure operational efficiency.
- Prepared specimens for transport to other laboratories or facilities as needed.
- Maintained a clean, organized, and safe working environment to meet OSHA standards.
- Adhered to infection control procedures during each draw in order to ensure safety of both staff and patients.
Customer Service Cashier
Donut Connection
Lexington Park , MD
2020.04 - 2023.06
- Deliberately handled POS system transactions totaling $3000-$4000 including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Actively stayed informed about the latest sales offerings and loyalty programs, provided exceptional customer service that resulted in being awarded employee of the month twice in four months.
- Memorized over 60 menu items and rotating specials, fulfilled over 40 orders per hour leading to 98% satisfaction rate.
- Operated drive-thru services including taking orders, handling payment, and food delivery in a prompt but friendly manner.
- Use communication skills to swiftly and professionally address any customer's complaints, escalating to management when requested.
Education
Basic Life Support
American Heart Associate
Washington 2024-04
Phlebotomy
DYNAMICS PHLEBOTOMY
TEMPLE HILLS, MD2022-08
High School Diploma -
GREAT MILLS HIGH SCHOOL
GREAT MILLS, MARYLAND06.2018
Skills
- Venipuncture Procedures
- Patient Communication and Care
- Attention to Detail
- Measuring Vital signs
- Data Collection
- Hippa Complience
- Quality Control
- Scheduling
Timeline
Phlebotomist
MedStar Shah Medical Group
2023.07 - Current
Customer Service Cashier
Donut Connection
2020.04 - 2023.06
Basic Life Support
American Heart Associate
Phlebotomy
DYNAMICS PHLEBOTOMY
High School Diploma -
GREAT MILLS HIGH SCHOOL
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