Stephanie Monroe
Holly,NY
Summary
Detail-oriented Phlebotomist experienced in effective venipuncture techniques and patient interaction within clinical settings. Achieved high levels of patient comfort and accuracy in specimen collection through thorough understanding of safety protocols and compassionate care. Contributed to efficient lab operations by maintaining sterile environments and facilitating effective communication with diverse patient populations.
Overview
18
18
years of professional experience
Work History
Phlebotomist
University of Rochester Medical Center
09.2016 - 07.2026
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Speak with patients to gather information for lab records, reduce fear or anxiety, and optimize cooperation.
- Adhere to HIPPA standards and maintain patient confidentiality in all interactions.
- Address questions and concerns to educate patients on collection process and procedures.
- Participates in training new staff members in phlebotomy and computer departmental procedures.
- Assisted in training new staff on phlebotomy techniques and safety procedures.
- Implemented best practices for infection control during blood collection procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Adult Education Instructor - Phlebotomy
BOCES 2
11.2018 - 08.2022
- Managed small and large groups of students for classroom and off-site instruction.
- Facilitated traditional, hands-on training for over 16 students to promote effective tailored learning.
- Developed vocational training program curricula and objectives.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Developed detailed daily lesson plans for activities.
Certified Nursing Assistant
Wedgewood Nursing Home
08.2008 - 09.2016
- Oversaw and maintained patients’ rooms, group living areas, and nursing stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson’s disease, and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Spencerport High School
06-2008
CNA Certification -
Boces
06-2008
Phlebotomy Certifcaion -
Boces
09-2016
Skills
- Venipuncture procedures
- Blood sample processing
- Familiar with medical terminology and patient privacy regulations
- Laboratory safety procedures
- HIPAA
- Multifaceted lab operations
- Patient education
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
- Oversaw team of five phlebotomists in lab processing over 120 samples daily.
- Supervised team of 4 staff members.
Timeline
Adult Education Instructor - Phlebotomy
BOCES 2
11.2018 - 08.2022
Phlebotomist
University of Rochester Medical Center
09.2016 - 07.2026
Certified Nursing Assistant
Wedgewood Nursing Home
08.2008 - 09.2016
High School Diploma -
Spencerport High School
CNA Certification -
Boces
Phlebotomy Certifcaion -
Boces
AWARDS
2023 Individual Excellence Award from UR Medicine Quality Institute, Bronze Star Awarded Four Years
2023 Individual Excellence Award From UR Medicine Quality Insittute
I got recognized for all the hard work that I have put in over the years, by the administrator of Strong West Hospital.