Mishala Adams
Danville
Summary
Professional with experience in managing multi-line phone systems and maintaining organized filing systems. Demonstrated ability to handle customer inquiries with professionalism while ensuring efficient appointment scheduling and document management. Proven skills in coordinating daily operations, training staff, and optimizing workflow to enhance productivity. Maintained a clean and organized environment, contributing to safety compliance and operational standards.
Overview
4
4
years of professional experience
Work History
Receptionist
Madison Animal Hospital
Madison
05.2022 - Current
- Managed multi-line phone system and routed calls efficiently.
- Maintained organized filing system for documents and records.
- Assisted with incoming and outgoing mail distribution.
- Handled customer inquiries with professionalism and care.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Assistant Manager
Par Mar Stores
Danville
01.2022 - 05.2022
- Assisted in managing daily store operations and ensuring efficient workflow.
- Coordinated staff schedules and delegated tasks to optimize productivity.
- Trained new employees on customer service standards and store policies.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Seller/Cashier
Bath & Body Works
Charleston
08.2021 - 01.2022
- Maintained merchandise displays to ensure an attractive shopping environment.
- Processed transactions accurately and efficiently at the cash register.
- Assisted customers with purchases by sharing merchandise and pricing.
- Maintained product displays to ensure an appealing shopping environment.
- Organized stockroom and ensured product availability on the sales floor.
- Handled credit cards and cash to accurately process payments at point of sale.
Cashier
Hatfield Mccoy Station
Danville
01.2021 - 05.2021
- Managed cash register, ensuring balanced cash drawers at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions accurately and efficiently at Hatfield McCoy Station.
- Maintained cleanliness and organization of the checkout area for a pleasant experience.
- Supported inventory management by restocking shelves as needed throughout shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Education
Cosmetology - Art
Boone Career & Technical College
Foster, WV08-2024
High School Diploma -
Scott High School
Danville, WV06-2021
Associate of Applied Science - Pharmacy Technician
Pennsylvania State University
University Park, PASkills
- Customer service
- Appointment scheduling
- Inventory management
- Organization
- Office equipment operations
- Calendar management
- Call redirection
- Typing speed
- Document management
- Customer and client relations
- Phone etiquette
References
References available upon request.
Timeline
Receptionist
Madison Animal Hospital
05.2022 - Current
Assistant Manager
Par Mar Stores
01.2022 - 05.2022
Seller/Cashier
Bath & Body Works
08.2021 - 01.2022
Cashier
Hatfield Mccoy Station
01.2021 - 05.2021
Cosmetology - Art
Boone Career & Technical College
High School Diploma -
Scott High School
Associate of Applied Science - Pharmacy Technician
Pennsylvania State University