Mishaw Craig
Columbus
Summary
Dynamic customer service professional with a proven track record at AEP, excelling in complaint resolution and appointment coordination. Adept at maintaining data integrity and providing tailored support, I effectively enhance patient experiences while adhering to HIPAA guidelines. Committed to delivering exceptional service and fostering strong relationships with clients and medical staff.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
AEP
2017.02 - 2023.03
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Referral Specialist
Centene, Superior Health Services
2015.07 - 2016.09
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
Medical Receptionist
Columbus Oncology
2010.04 - 2014.07
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
No Degree - Health Information
The Ohio State University
Columbus, OHSkills
- Appointment coordination
- Account updating
- Complaint resolution
- Senior leadership support
Timeline
Customer Service Representative
AEP
2017.02 - 2023.03
Referral Specialist
Centene, Superior Health Services
2015.07 - 2016.09
Medical Receptionist
Columbus Oncology
2010.04 - 2014.07
No Degree - Health Information
The Ohio State University