Mishayla Rentz
Erie,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail management at Christian Biker Shop. Proven ability in cash handling and staff training, fostering a positive team environment. Recognized for enhancing customer satisfaction and operational efficiency through effective problem solving .and a strong work ethic.
Overview
15
15
years of professional experience
Work History
Food Service Worker
Chic-Fil-A
10.2023 - 04.2025
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
Retail Sales Associate
Sally Beauty
01.2022 - 09.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Built lasting customer relationships to enhance business reputation.
Retail Sales Manager
Christian Biker Shop
01.2010 - 12.2022
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Forensic Psychology
Southern Regional State College
Moultrie, GA01.2023
Skills
- Cash handling experience
- Supply ordering
- Cleaning and sanitizing
- Equipment operation
- Verbal and written communication
- Staff training and development
- Problem-solving
- Team oriented
- Basic mathematics
- Quality control
- Strong work ethic
- Friendly and outgoing
- Inventory control
- Customer service
- Inventory management
- Quick learner
- Multitasking
- Equipment maintenance
- Positive attitude
- Heavy lifting capacity
- Flexible schedule
- Attention to detail
- Supply stocking
- Productivity and efficiency
- Food safety
- Work station setup
Timeline
Food Service Worker
Chic-Fil-A
10.2023 - 04.2025
Retail Sales Associate
Sally Beauty
01.2022 - 09.2023
Retail Sales Manager
Christian Biker Shop
01.2010 - 12.2022
Forensic Psychology
Southern Regional State College
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