Misheley Ahumada
Dallas
Summary
Professional in hospitality with a focus on delivering exceptional customer experiences in wine tasting environments. Known for creating engaging and informative tasting sessions that leave lasting impressions on guests. Highly collaborative team player, adaptable to changing needs, and skilled in inventory management and sales techniques.
Overview
8
8
years of professional experience
Work History
Tasting Room Associate
Willamette Valley Vineyards
Salem, Oregon
05.2025 - 04.2026
- - Developed a strong rapport and added personalized touches with all guests to create memorable and educational experiences.
- - Recruited new club members to our wine club, contributing a 5% increase in members, helping to grow our community of wine enthusiasts.
- - Provided detailed information about each wine and wine product, including its origin, flavor profile, and production process.
- - Consistently achieved top performance in direct wine sales across all eight tasting rooms, contributing to a 12.5% increase in wine sales in the main tasting room.
- - Maintained an up-to-date knowledge of all products available for purchase in the tasting room.
- - Performed sales floor work, such as greeting and assisting customers, stocking wine, taking inventory, and completing club orders.
Event Bartender/Server
Evergreen Events
McMinnville, Oregon
05.2025 - 03.2026
- - Experienced in setting up and taking down bar areas and stocking with supplies, including glassware, liquors, beer, wine, garnishes, and mixers.
- - Communicated with 50+ customers daily, provided friendly and courteous service, and answered questions.
- - Knowledgeable of different types of beer, wine, spirits, and cocktails.
Lead Trainer/Server
Caprock Cafe
Lubbock, Texas
03.2022 - 04.2025
- - Memorized frequent customer preferences to build relationships and loyalty.
- - Prioritized multiple tasks in a fast-paced environment, while ensuring to keep providing great customer service.
- - Provided step-by-step guidance to ensure consistency in service and food safety.
- - Developed training routines that helped new employees quickly adapt to the fast-paced environment.
- - Led closing operations to ensure that cleanliness, safety, and organization of the restaurant were maintained during closing procedures.
- - Handled cash and card transactions accurately using Toast POS.
Lead Server and Trainer
Aspen Creek Grill
Lubbock, Texas
02.2021 - 03.2022
- - Supervised evening shifts, delegating tasks and maintaining efficient workflow during closing procedures.
- - Trained and onboarded new team members, improving staff readiness and maintaining service standards.
- - Responded efficiently to guest questions and complaints in a professional manner.
Server
Denny's
Arlington, Texas
06.2018 - 01.2021
- - Delivered attentive, high-quality customer service in a fast-paced environment
- - Managed multiple tables efficiently, ensuring timely service and guest satisfaction
Education
Bachelors of Business Administration - Business Management
Texas Tech University- Rawls College of Business
Lubbock, TX05.2024
No Degree - Chemistry/Physics Dual Credit
Hill College
Cleburne, TX05.2020
Skills
- Leadership
- Time management
- Communication skills
- Interpersonal Skills
- Adaptability
- Customer Relations
- Hospitality Experience
- Computer literacy
- POS Systems: Aloha, Toast, WineDirect/ Commerce7
Timeline
Tasting Room Associate
Willamette Valley Vineyards
05.2025 - 04.2026
Event Bartender/Server
Evergreen Events
05.2025 - 03.2026
Lead Trainer/Server
Caprock Cafe
03.2022 - 04.2025
Lead Server and Trainer
Aspen Creek Grill
02.2021 - 03.2022
Server
Denny's
06.2018 - 01.2021
Bachelors of Business Administration - Business Management
Texas Tech University- Rawls College of Business
No Degree - Chemistry/Physics Dual Credit
Hill College