Mishell Alarcón
Miami,FL
Summary
Trained in serving patrons to restaurant standards for almost 4 years. Confident, professional, and enthusiastic in the work area. Love keeping a clean and healthy working environment for my coworkers and I. Very good at multitasking and maintaining restaurant standards during busy hours.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Bar Manager
Pisco Y Nazca
Miami, FL
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Recruited, hired and trained staff on bar practices, customer service standards.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
FOH Manager
Pisco Y Nazca
Miami, FL
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
FOH Supervisor
Pisco Y Nazca
Miami, FL
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server
Pisco Y Nazca
Miami, FL
06.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Latin House Grill
Miami, FL, USA
06.2021 - 11.2021
- Memorized menus and steps of service
- Serving guests with respect and answering any queson in regard to the menu
- Cleaning and sanizing tables following company guidelines
- Helped run food for the enre restaurant and pack To-Go orders
- Helped seat according to company guidelines
Education
Bachelor's degree - Architecture
Ponficia Universidad Católica del Ecuador
Quito, Ecu12.2019
Graduated -
Montebello Academy
Quito06.2014
Skills
- Customer service
- Team leadership
- Staff training
- Bar management
- Staff scheduling
- Inventory management
- Guest interaction
- Team collaboration
- POS system proficiency
- ServSafe compliance
- Reliable and responsible
- Recruitment and hiring
- Collaboration and teamwork
Certification
Serfsave
Food handler
Alcohol Safety training
Languages
English
Full Professional
Spanish
Native or Bilingual
Office skills
Microsoft Word
Microsoft Excel
Toast
Craftable
OpenTable
Hot schedule
Compeat - On the fly
Podio
Timeline
Server
Pisco Y Nazca
06.2021 - 12.2023
Server
Latin House Grill
06.2021 - 11.2021
Graduated -
Montebello Academy
Bar Manager
Pisco Y Nazca
FOH Manager
Pisco Y Nazca
FOH Supervisor
Pisco Y Nazca
Bachelor's degree - Architecture
Ponficia Universidad Católica del Ecuador