Mishell Campo
Hialeah ,FL
Summary
Professional in insurance and claims field with strong analytical and problem-solving abilities. Expertise in evaluating, investigating, and negotiating claims, ensuring accurate and efficient resolution. Strong focus on teamwork and adaptability, consistently delivering results in dynamic environments. Reliable and detail-focused, with excellent communication and customer service skills, ready to contribute positively to organizational goals.
Overview
7
7
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Kemper Insurance
10.2022 - Current
- Conducted field investigations to gather evidence for accurate claim assessments and settlements.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Reduced claim processing time by streamlining documentation and communication procedures.
- Worked closely with medical professionals to assess injury claims, ensuring proper compensation was provided.
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
- Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
- Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
- Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
- Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
- Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Customer Service Representative
OCEAN HARBOR
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Miami, FL
High School Diploma -
Hialeah Gardens High School
Hialeah, FL05-2017
Skills
- Casualty claims handling
- Customer Service
- Insurance policy knowledge
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service and support
- Team building
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster, Automobile and Casualty
Kemper Insurance
10.2022 - Current
Customer Service Representative
OCEAN HARBOR
01.2018 - 03.2020
High School Diploma -
Hialeah Gardens High School
Similar Profiles
YOLIMA MENDOZAYOLIMA MENDOZA
Liability Adjuster at Kemper InsuranceLiability Adjuster at Kemper Insurance
LaTanya EdwardsLaTanya Edwards
Arbitration Claims Adjuster at Kemper InsuranceArbitration Claims Adjuster at Kemper Insurance
Johnathan ReithJohnathan Reith
Auto Material Damage Appraiser at Kemper InsuranceAuto Material Damage Appraiser at Kemper Insurance