Mishisia James
Summary
Dynamic Case Manager with a proven track record at Telecare Corporation, adept at effective problem resolution and client advocacy. Skilled in developing tailored service plans and enhancing client outcomes through active listening and organization. Committed to continuous improvement and navigating complex systems to empower clients in achieving their goals.
Overview
11
11
years of professional experience
Work History
Case Manager
Telecare Corporation
Oakland, CA
11.2020 - 08.2025
- Assessed client needs to develop individualized service plans.
- Coordinated resources and services for clients to enhance overall well-being.
- Maintained accurate documentation of client interactions and progress notes.
- Collaborated with multidisciplinary teams to support client case management efforts.
- Monitored client progress and adjusted service plans as needed for effectiveness.
- Provided information on available community resources to clients and families.
- Engaged in continuous learning regarding best practices in case management strategies.
- Supported clients in navigating complex systems to access necessary services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager
Tenderloin Neighborhood Development Corporation
San Francisco, CA
07.2014 - 01.2018
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
No Degree - Mental Health Counseling
Chabot College
Hayward, CA05-2027
Skills
- Effective problem resolution
- Client case management
- Time management
- Case documentation
- Case management
- Active listening
- Organization and multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Collaborated with team of 5 in the development of .
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Community Cleanup
- Enjoy participating in all Church for overall physical and mental well-being
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
Timeline
Case Manager
Telecare Corporation
11.2020 - 08.2025
Case Manager
Tenderloin Neighborhood Development Corporation
07.2014 - 01.2018
No Degree - Mental Health Counseling
Chabot College