Mishka Taylor-Carter
Arvada,CO
Summary
Seasoned customer service agent with a proven track record of exceeding guest expectations in fast-paced environments. Demonstrates exceptional communication skills and attention to detail, ensuring accurate order processing and effective problem resolution. Committed to maintaining a positive atmosphere and fostering loyalty through friendly interactions.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Stonebridge Hospitality/Hilton
Denver, USA
01.2023 - Current
- Managed smooth check-outs with polished charge explanations, payment collection and statement preparation.
- Conducted regular walk-throughs of public spaces to maintain cleanliness standards.
- Updated room inventory in hotel management systems regularly.
- Answered phone calls professionally and directed them to appropriate departments or personnel.
- Operate the Parking gate for the parking garage and charge guests.
- Stock oversized Hotel market regularly with items and nonsense.
Vip Lvl 3 Bartender
Peak Beverage Catering
Denver, USA
06.2021 - 07.2024
- Professional cocktail-making for a variety of venues - weddings, concerts, quinceañeras, birthday parties.
- Making drinks quickly and accurately.
- Understanding alcohol pairing and tastes.
- Loading and unloading trucks for bar setup and take down.
- Driving long distances all over Colorado.
- Keeping a close eye on guest alcohol intake for safety.
- People-pleasing and personal charm for wedding planners and clients.
- Promoting warm, fun atmosphere for guests and team members.
- Engaging guests with friendly conversation to build bar loyalty and encourage repeat business.
- Checking identification before serving alcohol to comply with state and federal laws.
Bartender/Associate
Landmark Mayan Theater
Denver, USA
03.2017 - 05.2023
- Has knowledge and experience of every position (bartending, concessions, ticket sales, ushering).
- Often works alone on the floor and stays busy.
- Oversees a much more intimate theater space.
- Possesses artistic drink skills and knowledge.
Server
Casa Bonita Mexican Restaurant
Denver, USA
10.2016 - 07.2018
- Takes orders and inputs information into the computer to transmit to the kitchen in a restaurant that seats 1,100.
- Has proven ability to "upsell" additional food and libations.
- Serves, pre-buses, and buses own tables.
- Serves large parties both independently and as part of a team.
- Assists other servers with their duties.
- Keeps the section, wait station, and food preparation tidy, organized, and well-stocked.
Coordinator
Landmark Theater, Olde Town Stadium 14
Arvada, USA
10.2011 - 03.2017
- Handles customer service-related problems professionally.
- Has knowledge and experience of every position (managing, concessions, ticket sales, cleaning, organizing, advertising).
- Keeps order, mediates internal staff disputes, and motivates co-workers to work together more productively.
- Delegates tasks.
- Oversees 10 to 12 employees per shift.
- Presents a positive example and role model to motivate the staff.
- Implements new policies.
- Consistently receives high marks from secret shoppers.
Crew Chief
McDonald's Restaurant
Arvada, USA
03.2011 - 10.2011
- Supervised food preparation and service, ensuring quality and efficiency.
- Managed multitasking on the line, in front of house, and in drive-through to enhance service speed.
- Excels in the use of upselling techniques to increase sales and customer satisfaction.
- Utilized modern payment software to streamline transactions and improve customer experience.
Education
Bachelor of Arts (B.A.) - Hospitality, Tourism and Events, Theater
Metropolitan State University Denver
Denver05-2023
Skills
- Front Desk Operations
- Reservation Systems
- Credit and cash payments
- Customer Engagement
- Client Service
- Guest Relations
- Safe service compliance
- Safety Regulations
- Work Planning
- Team Supervision
- Conflict Resolution
- Interpersonal Communication
- Flexible Mind
Courses Completed
- Academic and Career Development
- Theater Career Development
- Intro to Hospitality
- Time and Stress Management
- The Speaking Voice in Performance
- Public Speaking
- Stage Directing
- Introduction to Sociology
- Marketing in Hospitality
- Introduction to Nutrition
- Food Fundamentals
- Mass Media and Social Behavior
- Organizational Management
- Environmental Tourism
Activities
- Delegate to the 2016 caucus in my congressional district
- Volunteer for Wounded Warrior Project (2012)
- Cast Member, 'Grease' (2010)
- Men's Choir (2005-2010)
- Theater Improv (2008-2010)
Timeline
Front Desk Agent
Stonebridge Hospitality/Hilton
01.2023 - Current
Vip Lvl 3 Bartender
Peak Beverage Catering
06.2021 - 07.2024
Bartender/Associate
Landmark Mayan Theater
03.2017 - 05.2023
Server
Casa Bonita Mexican Restaurant
10.2016 - 07.2018
Coordinator
Landmark Theater, Olde Town Stadium 14
10.2011 - 03.2017
Crew Chief
McDonald's Restaurant
03.2011 - 10.2011
Bachelor of Arts (B.A.) - Hospitality, Tourism and Events, Theater
Metropolitan State University Denver