Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Mishonda Adams

Charlotte

Work Preference

Desired Job Title

DispatcherSystems AnalystInternet Sales ManagerIT Technician

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Charlotte, US
Open to relocation: Yes

Salary Range

50000/yr - 200000/yr

Important To Me

Work-life balanceCareer advancementHealthcare benefitsCompany CultureFlexible work hours

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Dispatcher

Morris Jenkins
Charlotte, NC
05.2025 - 03.2026
  • Coordinated daily dispatch operations to optimize delivery schedules and enhance service efficiency.
  • Monitored real-time vehicle locations using GPS tracking systems to ensure timely arrivals.
  • Communicated effectively with drivers and customers to provide updates on delivery statuses.
  • Assisted in troubleshooting route issues, ensuring minimal disruptions during operations.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Systems Analyst

Hendrick Automotive Group
Charlotte, NC
02.2021 - 03.2025
  • Analyzed system requirements to enhance operational efficiency across various departments.
  • Developed and maintained documentation for system processes and workflows, ensuring compliance with industry standards.
  • Collaborated with cross-functional teams to identify software needs and implement solutions effectively.
  • Conducted user training sessions to improve system utilization and foster adoption of new technologies.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.

Internet Sales Manager

Volkswagen of Concord
Concord, NC
01.2015 - 02.2021
  • Developed and implemented online sales strategies to enhance customer engagement.
  • Analyzed market trends to identify new opportunities for product promotion.
  • Managed digital marketing campaigns across multiple platforms to drive traffic and leads.
  • Coordinated with sales team to streamline lead generation processes and improve conversion rates.
  • Trained team members on best practices in online customer service and sales techniques.
  • Responded to internet inquiries and phone calls in timely matter.

Education

Associate of Science - Graphic Design

The Art Institute of Charlotte
NC
09.2006

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Customer relations
  • Multitasking and organization
  • Workflow prioritization
  • Microsoft office

Timeline

Dispatcher

Morris Jenkins
05.2025 - 03.2026

Systems Analyst

Hendrick Automotive Group
02.2021 - 03.2025

Internet Sales Manager

Volkswagen of Concord
01.2015 - 02.2021

Associate of Science - Graphic Design

The Art Institute of Charlotte
Mishonda Adams