Misi Ayinde
Richmond
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare and financial industries. Solid team player with outgoing, positive demeanor, committed to achieving service excellence and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute positively to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Vestis
01.2023 - Current
- Manage high call volumes with efficiency and professionalism, ensuring exceptional customer experiences
- Support order tracking, returns, and product inquiries while ensuring brand-aligned service delivery
- Collaborate with internal departments to resolve supply chain issues impacting customers
- Maintain accurate customer records in CRM and escalate issues requiring crossfunctional input
- Deliver performance aligned with service level agreements and KPIs
Claims Support Specialist
Assurant
11.2021 - 12.2022
- Assisted clients with property and device insurance claims from initiation to resolution
- Ensured claims compliance by verifying documentation and eligibility requirements
- Resolved escalated issues involving billing discrepancies and claim denials
- Delivered empathetic and solutions-driven support during sensitive claims situations
- Enhanced departmental workflows by identifying and reporting process inefficiencies
Member Services Representative
Health Partners
06.2020 - 10.2021
- Responded to member inquiries regarding benefits, billing, and provider availability
- Educated members on plan coverage and preventive health programs
- Assisted with enrollment and appointment scheduling across various service lines
- Utilized CRM tools to maintain documentation and track issue resolution
- Conducted outbound calls to ensure member satisfaction and support care coordination
Education
Bachelor of Science - International Relations
Houdegbe North American University
07.2009
Skills
- Proficiency in data analytics and customer relations management (CRM) software
- Strong presentation and reporting skills
- Data entry and documentation
- Multichannel support: phone, email, chat & social media
- MS Office
- Excel
- Database systems
- Call volume & quality metrics
- Analytical mindset with focus on process improvement
- Complaint resolution & product knowledge
- Data collection & scheduling
- De-escalation techniques
- Inbound and outbound calling
- Customer service excellence & phone etiquette
Timeline
Customer Service Representative
Vestis
01.2023 - Current
Claims Support Specialist
Assurant
11.2021 - 12.2022
Member Services Representative
Health Partners
06.2020 - 10.2021
Bachelor of Science - International Relations
Houdegbe North American University
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