MISSY DYKSTRA

• Coordinate new opportunities with Enterprise Sales Representatives to drive quarterly and yearly quota, exceeded revenue in F21 by 200%.
• Forged and fostered relationships with key decision makers in focused accounts.
• Consistently exceeded quarterly quotas through penetration of new accounts.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.
• Tenaciously prospecting, qualifying and capturing leads and opportunities through prospecting via phone, email and social media.
• Successfully creating opportunities in the West using campaigns and events to peak interest.
• Partnering with senior sales executives in the West in pursuit to drive revenue for the organization and promotion within the Sales organization.
• Driving attendance to events with senior sales executives.
• Maintaining velocity to drive activity, prospective customer engagement.
• Building rapport and cultivating relationships in different divisions of the company to collaborate on accounts.
• Demonstrating consultative sales approach by creating value based partnerships.
• Building rapport with prospective customers, partners and moving the sales process forward.
• Consistent track record of recognition from Upper Management and peers.

Took a career hiatus to care for my mother as she went through cancer for the second time. Skills gained include working under intense pressure as well as superior efficiency of managing tasks within constantly changing and unforgiving timelines.

• Qualify leads, generate needs assessments and estimates, negotiate sales, and finalize client contracts.
• Proactively build and manage relationships with customers and vendors, successfully coordinating timing of deliveries subject to dynamic scheduling factors, triaging and solving incoming customer issues across multiple communication channels, and interfacing with vendors throughout territory to secure competitive estimates and adjust company pricing accordingly.
• Grow revenue through a consultative approach on all calls, exceeding sales targets for the Midwest by 40%.
• Prospected continuously for new potential clients and maintained a 75% conversion rate.
• Answered customers' questions regarding products, prices and availability.
• Emphasized product features based on analysis of customers' needs.
• Managed and recorded leads from outbound telephone marketing.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Used CRM software to maintain detailed contact logs and account records.

• Directed all operational leadership for full-time commercial property cleaning service, including business development, customer service and satisfaction, and employee hiring, training, scheduling, and performance management
• Identified and generated leads and conversions of cold prospects to regular customers, increasing revenue by 120%
• Administered exceptional customer care through swift and empathetic responses to customer inquiries as well as creative and flexible solutions to customer issues.
• Sourced and managed successful vendor relationships, oversaw supply chain and logistics, and supervised all aspects of inventory and procurement.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Organized and used industrial cleaning products following strict safety procedures.
• Used time management and efficient cleaning methods to meet deadlines.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Operated and maintained large carpet shampoo machines, industrial steam cleaning machines to enhance the deep cleaning of the facility.
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Generated and developed leads, using networking, cold calling and email to acquire new clients.