Hi, I’m
Melissa Johnson
Atascadero,California
Summary
Customer-oriented Bartender offering 12 years background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
21
years of professional experience
1
Certificate
Work History
Loyal Order Of Moose 2067Atascadero, CA
Managing Bartender
11.2012 - Current
Job overview
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Coordinated events such as happy hours, special promotions, and private parties.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Assisted with menu development by suggesting new drinks or cocktail recipes.
- Verified identification from customers who appeared underage.
- Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Greeted guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Participated in ongoing training to enhance job skills and knowledge.
- Enforced safety rules within the bar environment to protect customers from harm.
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Effectively multitasked within fast-paced environment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Goodwill IncPaso Robles, CA
Assistant Manager
10.2009 - 11.2012
Job overview
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Atascadero State HospitalAtascadero, CA
Licensed Psychiatric Technician
03.2003 - 07.2008
Job overview
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Monitored patient behavior and immediately reported changes to supervising physician.
Education
Cuesta CollegeSan Luis Obispo, CA
Some College (No Degree) from Psychology
Skills
- Upselling strategies
- Sanitation Standards
- Organizational ability
- Bar service preparation
- ABC regulations
- Ordering Procedures
Certification
- Tips trained
- Food Handlers
Timeline
Managing Bartender
Loyal Order Of Moose 2067
11.2012 - Current
Assistant Manager
Goodwill Inc
10.2009 - 11.2012
Licensed Psychiatric Technician
Atascadero State Hospital
03.2003 - 07.2008
Cuesta College
Some College (No Degree) from Psychology