Missy Grohne

Advised potential patients for Laser Vision Correction as well as doing their technical workups.

• Educated tourists about local customs, traditions, and etiquette in order to foster respectful interactions with host communities.
• Conducted thorough research on destinations to provide accurate information and share interesting stories with guests.
• Maximized time spent at each destination while maintaining a comfortable pace by skillfully navigating through attractions, events, and schedules.
• Maintained positive relationships with vendors and local businesses, securing special deals for tour participants.
• Managed group dynamics effectively to ensure a harmonious atmosphere among all tour members.
• Maintained a high standard of professionalism in appearance, behavior, and punctuality to uphold the reputation of the tour company.
• Organized social activities such as group dinners or cultural performances to create opportunities for networking among tourists during their trip.
• Promoted responsible tourism practices among guests by educating them on environmental conservation and supporting local businesses during the tour.
• Provided timely updates to the office regarding any changes or issues during the tour for efficient problem-solving support from headquarters.
• Increased customer satisfaction by promptly resolving issues or concerns that arose during the tours.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 44 people on scheduled tours.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Checked tour vehicles for cleanliness, safety and functionality.
• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Worked closely with management staff to create new and lucrative tours.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Promoted repeat business through exceptional customer service, resulting in increased bookings for future tours.

• Relevant Coursework: Graduate American Tour Management Institute